MSMessaging Engineer

Microsoft 365 Messaging Support Engineer (Remote)

We are seeking a Microsoft 365 Messaging Support Engineer to provide operational support and administration for Microsoft Exchange Online and related Microsoft 365 services in a large enterprise environment. The ideal candidate will be responsible for troubleshooting messaging issues, managing mail flow, supporting user and group administration, and maintaining the availability and security of Microsoft 365 messaging services.

Key responsibilities include administering and supporting Microsoft Exchange Online in a large-scale enterprise environment, managing mailboxes, distribution groups, shared mailboxes, resource mailboxes, and mail flow configurations, troubleshooting and resolving messaging-related incidents, service requests, and escalations, performing message tracing, mail flow analysis, and transport rule management, supporting Microsoft Entra  (Azure AD) user administration, licensing, and authentication-related issues, utilizing Power Shell to automate administration, reporting, and operational tasks, collaborating with infrastructure, security, and application teams to support Microsoft 365 services, maintaining operational documentation, procedures, and technical knowledge articles, and participating in on-call support and incident response activities as required.

Minimum requirements include 3+ years of hands-on experience administering Microsoft 365 and Exchange Online in an enterprise environment supporting 1,000+ users, 2+ years of experience using Power Shell for Microsoft 365 administration, reporting, or automation, and 2+ years of experience managing Exchange Online mailboxes, mail flow, transport rules, message tracing, and email troubleshooting in a production environment.

Preferred qualifications include experience supporting Microsoft Entra  (Azure AD), group management, and licensing administration, experience with Microsoft Defender for Office 365, email security, and messaging compliance features, knowledge of hybrid Exchange environments and Microsoft 365 migrations, Microsoft 365, Exchange, or Azure certifications, and experience working within ITIL-based support organizations.

This position is fully remote. Candidates located in the Eastern Time Zone are preferred to support team and customer collaboration requirements; however, qualified candidates from other U.S. time zones will be considered. Strong communication skills and the ability to work effectively in a team-oriented environment are essential.