ITOC Analyst - Service Continuity

Overview

Mc Guire Woods  LLP is seeking an IT Operations Center (ITOC) Analyst to join our team in Richmond, VA. This role provides enterprise monitoring and operational support across primary and rotating shifts. Standard coverage spans weekdays across 1st and 2nd shifts.

Applicants must be adaptable to weekly schedule changes - including 1st, 2nd, 3rd, and 12-hour weekend shifts - to provide coverage for team member time off, vacations, and general operational needs. Mc Guire Woods , one of the world's leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834.Along with excellent benefits, Mc Guire Woods  offers most employees a hybrid remote option allowing flexibility and work-life balance.

Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.

• Monitors, reports, and makes corrections, when required, to all service and performance levels of enterprise network, application, hardware, security, telephony, data backup and data center/office environments using the provided tools for performance, event and capacity management
• Reviews/maintains Operational Service Level Agreements (SLA's) and supporting vendor contracts
• Reviews and follows up to ensure issue remediation is complete
• Coordinates remediation plans for enterprise wide system issues

• High school diploma required; additional technical education preferred
• 1-2+ years of experience in a NOC, ITOC, or IT operations environment preferred
• Experience working multiple shift types strongly preferred
• Experience with monitoring and ITSM tools such as Service Now, SCOM, Splunk, or Solar Winds preferred

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