IST Technical Support Analyst

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Full Time Technical Richmond, VA, US

3 days ago Requisition

Salary Range: $65,000.00 To $75,000.00 Annually

Join a Mission That Moves Richmond

GRTC is uniquely integrated with the community and presents a range of opportunities from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC’s headquarters powers 30,000 transit trips a day, with more routes & regional connections in development as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

SUMMARY:

The IST Technical Support Analyst supports the implementation, administration, and continuous improvement of the Agency's enterprise business applications. Serving as a liaison between the Information Systems & Technology (IST) Department and Agency business units, this position assists with application support, system testing, issue tracking, documentation, user support, and technology adoption initiatives.

Working closely with project leadership, implementation partners, and business stakeholders, the Technical Support Analyst helps coordinate User Acceptance Testing (UAT), track system issues through resolution, support application administration, and ensure successful deployment of enterprise technology solutions. This position provides an excellent opportunity for a motivated technology professional to develop expertise in enterprise business systems while becoming the Agency's internal subject matter expert (SME) for Oracle Fusion Cloud and other enterprise applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day-to-day support for the Agency's enterprise business applications, including Oracle Fusion Cloud and related systems.
• Troubleshoot application issues and coordinate resolution with vendors, implementation partners, and internal stakeholders.
• Assist with application administration, user account management, security provisioning, and access requests.
• Monitor system performance and elevate issues as appropriate.

Join a Mission That Moves Richmond

GRTC is uniquely integrated with the community and presents a range of opportunities from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC’s headquarters powers 30,000 transit trips a day, with more routes & regional connections in development as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

SUMMARY:

The IST Technical Support Analyst supports the implementation, administration, and continuous improvement of the Agency's enterprise business applications. Serving as a liaison between the Information Systems & Technology (IST) Department and Agency business units, this position assists with application support, system testing, issue tracking, documentation, user support, and technology adoption initiatives.

Working closely with project leadership, implementation partners, and business stakeholders, the Technical Support Analyst helps coordinate User Acceptance Testing (UAT), track system issues through resolution, support application administration, and ensure successful deployment of enterprise technology solutions. This position provides an excellent opportunity for a motivated technology professional to develop expertise in enterprise business systems while becoming the Agency's internal subject matter expert (SME) for Oracle Fusion…