IT Resource Analyst | Richmond, VA

IT Resource Analyst The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond – we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The IT Resource Analyst is responsible for analyzing, tracking, and optimizing the allocation of technology resources across projects, programs, and operational activities. This role ensures that IT capacity is effectively aligned with business priorities, enabling the organization to deliver technology initiatives on time and within budget. The IT Resource Analyst works closely with IT leadership, project managers, and business stakeholders to provide insights into resource availability, utilization, and demand forecasting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collect, maintain, and analyze IT resource data, including capacity, skills, and availability.
• Serve as the process owner and subject matter expert of the end to end resource process which includes: resource planning, forecasting, QA/QC, and reporting.
• Support the creation and maintenance of resource forecasts to align staffing with project and operational needs.
• Partner with IT managers and project leaders to understand current and future resource demands.
• Monitor and report on resource utilization, identifying trends, risks, and opportunities for optimization.
• Assist in the development of workforce planning strategies, including skill gap identification and training recommendations.
• Develop and distribute dashboards and reports that provide visibility into resource allocation, capacity planning, and workload balance.
• Ensure alignment between IT resource planning and the organization’s strategic priorities.
• Contribute to process improvements and best practices in IT resource and capacity management.
• Support vendor resource tracking where third-party contractors and consultants are part of the IT workforce.

• Serve as a resource for change enablement by embracing change and championing new ideas/opportunities.
• Develop business partnerships to build & increase buy-in across multiple lines of business and functions. Establish effective relationships with Technology personnel, program and project managers, and other business partners.
• Prioritize and manage own workload in order to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Facilitate cross departmental meetings effectively with prepared agendas and clear next steps to move toward implementation, completion, or resolution of projects or issues.
• Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.
• Possess and demonstrate effective communication skills/habits, both written and verbal.
• Accepts other duties as assigned.

• Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and Share Point
• Strong written and verbal communication skills
• Analytical & Critical Thinking
• Data-Driven Decision Making
• Problem-Solving
• Continuous Improvement Mindset
• Adaptability and Flexibility
• Ability to learn and grasp new concepts and business processes quickly.
• Detail-oriented with ability to communicate with diverse stakeholders.

• Education:
  
  Bachelor's Degree in Information Technology,…