Desktop Support

Title: Desktop Support

Location: Richmond, VA

Duration: 10+ Months

Note: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site

• Considerable knowledge of Microsoft Operating systems;
  Windows 11 or higher;
  Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks Considerable knowledge of Laptop Refresh Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent troubleshooting skills Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills. An openness to learning new technologies.

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios
• Excellent problem-solving, analytical, and team-working skills
• Excellent communication and interpersonal skills.
• Demonstrated ability to obtain feedback from customers to improve training methods.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies