Portfolio Manager

The Manager, Portfolio Operations, is responsible for implementing and operating a unified and standardized enterprise technology demand intake process and SOX-related control change management. This role ensures that new technology initiatives and changes affecting SOX-relevant controls are captured, evaluated, and routed through consistent workflows that support transparency, compliance, and portfolio planning. The position partners closely with Technology Portfolio Managers, IT Risk & Compliance, Delivery and Operations teams, Architecture, and Finance to ensure technology demand intake and control change processes operate predictably, consistently, and transparently across the technology portfolio.

• Operate the enterprise technology demand intake process, ensuring requests are captured, triaged, prioritized, and routed through the appropriate evaluation and governance workflows.
• Centrally tracked and coordinate SOX-related control change management including intake, documentation tracking, cross-functional coordination, and audit readiness.
• Define, document, and continuously improve demand intake workflows and SOX control change lifecycle.
• Configure or administer portfolio and workflow tools used to support intake, tracking, and reporting.
• Facilitate coordination across cross-functional stakeholder teams to ensure requests and control changes move efficiently through the process.
• Produce operational reporting on demand pipeline health, intake throughput, and control change activity.
• Identify opportunities to streamline intake, governance workflows, and portfolio operational processes.

• Bachelor’s degree in information technology, Project/Portfolio Management, Business, or related field: or equivalent experience gained through work in a technology organization.
• 8+ years of experience working in a technology organization supporting portfolio operations, demand management, PMO functions, governance, or technology planning.
• Working knowledge of SOX controls, technology delivery life cycles, and change governance processes.
• Experience operating portfolio or workflow tools such as Jira, Azure Dev Ops, Planview, Service Now, Clarity, or similar platforms.
• Demonstrated ability to design and operationalize intake processes or governance workflows.
• Strong stakeholder facilitation and coordination skills across technical and business teams.
• Ability to translate governance requirements into practical operational processes.

• Experience supporting SOX control environments or regulated industries.
• Experience administering or configuring workflow tools (e.g., Service Now, Jira, ADO).
• Familiarity with Agile, hybrid, or product-based technology delivery life cycles.
• Strong analytical, reporting, and dashboarding capabilities.

This role ensures technology demand and control change processes operate centrally, predictably, and consistently across the enterprise, enabling leadership to manage technology investment/changes intake, governance controls, and compliance obligations effectively.