IT Support Technician Job Richmond area,Virginia USA,IT/Tech

Purpose

We believe that work is a foundation for empowering individuals, strengthening families, and building prosperous communities.

Mission

Our mission is changing lives...helping people help themselves through the power of work.

Core Values

Innovation,
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Respect,
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Integrity,
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Learning,
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Teamwork, Commitment

Position Summary

Performs a varied range of entry level assignments in supporting the daily functions of the Help Desk and Information Management Department.

Essential Duties

Responsible for being the first level of Help Desk support, including but not limited to answering the Help Desk phone and emails; generating tickets, setting up users' profiles and monitoring ticket resolutions.

Assist with imaging of computers.

Test and provide feedback about user functionality of new and existing systems.

Assist with conference room A/V technology.

Assist associates with the proper use of IT software and equipment.

Participate in after-hours call rotation.

Supervisory Responsibilities

The associate in this position may be responsible for supervising interns and/or contract security personnel.

Education/Experience/Certificates/Security Clearance

High School Diploma or GED required. Associate degree preferred.
6 months
-1 Years' experience in a related field required.
No professional certifications are required for this position.
Valid state driver's license, insurance and satisfactory driving record are required.
Associates in this position will be required to successfully h state and federal criminal background checks and sex offender check.
Ability to operate Windows PC and iOS devices. Proficiency with Microsoft Office including Word and Outlook.
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Strong written and communication skills required.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at or via email at Recruiting (Use the "Apply for this Job" box below). . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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