Sr Desktop Support Tech

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems;
  Windows 11 or higher;
  Working knowledge of?
  
  MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

Strong working knowledge of computer systems, hardware, and software, including drivers and bios

Required

4

Excellent problem-solving, analytical, and team-working skills

Required

4

Excellent communication and interpersonal skills.

Required

4

demonstrated ability to obtain feedback from customers to improve training methods.

Required

4

Running reports and analyzing common complaints and problems.

Required

4

An openness to learning new technologies.

Required

4