ERP Technical Enterprise Support

ERP Technical Support- should have manufacturing or construction, OR supply chain experience.

Type: Full-Time

We are seeking an ERP Support Analyst to support and maintain critical ERP and business applications across Finance, Operations, HR, and field service functions. This role will serve as a key point of contact for application support, user assistance, ticket management, documentation, and ERP process troubleshooting across a multi-system enterprise environment.

This is a highly collaborative role ideal for someone who enjoys problem-solving, working across multiple platforms, and supporting users at all levels of the organization.

• Provide Tier 1 and Tier 2 support across enterprise ERP and business applications including:
• Computer Ease
• Vista by Viewpoint
• Sage Intacct
• Additional enterprise platforms as needed
• Manage and prioritize support tickets using JIRA or similar ticketing systems.
• Troubleshoot application issues, resolve support requests, and escalate complex issues with detailed documentation and context.
• Support user account management, security roles, permissions, and basic system administration tasks.
• Create and maintain end-user documentation, SOPs, training guides, and knowledge base materials.
• Partner with ERP owners, Finance teams, Operations leaders, and IT stakeholders to identify recurring issues and improve support processes.
• Assist with onboarding activities including user setup, training coordination, and ERP workflow guidance.
• Participate in user acceptance testing (UAT) for upgrades, patches, and new feature deployments.
• Coordinate with software vendors and support partners to manage open issues and track SLA performance.
• Help improve operational processes, support standards, and overall ERP user experience.

• Support tickets are prioritized, tracked, and resolved efficiently.
• End users receive timely and effective support across ERP applications.
• Documentation and training materials reduce repeat support requests over time.
• ERP upgrades and patches are tested thoroughly with minimal disruption to business operations.
• Strong working relationships are built across Finance, Operations, HR, and IT teams.
• Internal users view the ERP support team as responsive, knowledgeable, and dependable.

• 3+ years of experience supporting ERP or enterprise business applications.
• Experience supporting one or more of the following platforms:
• • IFS
  • Vista by Viewpoint
  • Computer Ease
  • Sage Intacct
  • Similar ERP systems
• Strong troubleshooting and problem-solving skills across multiple business applications.
• Experience with JIRA or comparable ticket management platforms.
• Understanding of operational and financial workflows including:
• • Job costing
  • Payroll
  • AP/AR
  • WIP reporting
  • Field service operations
• Strong written and verbal communication skills.
• Ability to work effectively with both technical and non-technical users.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Bachelor's degree in Business, Information Systems, IT, or related field preferred (or equivalent experience).

• Experience supporting construction, MEP, field service, or project-based operational environments.
• Experience in multi-entity or multi-brand organizations.
• Exposure to ERP implementations, upgrades, or UAT testing processes.
• Experience creating SOPs, training documentation, or internal knowledge bases.