AV Operations Support Technician
Job in
Richmond, Henrico County, Virginia, 23220, USA
Listed on 2026-08-29
Listing for:
Leading Utilities Organization
Full Time, Per diem
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
AV Operations Support Technician
Location:
Richmond, VA
Duration: 9 Months + Possibility to Convert to FTE
This role supports the operation, maintenance, and performance of workplace audio/visual (AV) infrastructure and conference room technologies.
- Support, maintain, and optimize AV infrastructure, including hardware configuration, break/fix support, troubleshooting, and preventative maintenance.
- Serve as a subject matter expert for the Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and Zoom Digital Signage.
- Troubleshoot AV hardware, conferencing systems, controllers, audio processing equipment, and related infrastructure.
- Support video conferencing and Zoom meetings to provide a reliable and seamless user experience.
- Manage ITIL-based incident workflows, including documenting, tracking, escalating, and resolving technical issues.
- Perform User Acceptance Testing (UAT) for AV systems, devices, and related technology.
- Maintain accurate AV hardware and asset inventory records.
- Diagnose issues involving conference room equipment, networking, desktop platforms, operating systems, and supporting infrastructure.
- Collaborate with technical teams and end users to identify and resolve AV-related problems.
- This is a full-time, onsite position Monday through Friday.
- Participate in occasional on-call assignments, including after-hours and weekend support as needed.
- Must be able to work onsite in the West Creek area of Richmond and travel to other nearby Richmond locations as needed.
Required Qualifications
- High School Diploma, GED, or equivalent certification
- At least 1 year of technical support or IT operations experience
- At least 1 year of experience supporting IT systems, networking, and infrastructure
- At least 1 year of experience working with desktop platforms and operating systems
- At least 1 year of experience with incident management and reporting tools
- Foundational understanding of networking concepts and infrastructure
- Experience troubleshooting technical hardware and related systems
- Strong problem-solving and troubleshooting skills
- Ability to provide onsite technical support in a fast-paced business environment
- Strong communication and customer service skills
- Ability to participate in occasional after-hours and weekend support
Preferred Qualifications
- Experience supporting enterprise audio/visual or conference room environments
- Experience with Poly conference room equipment
- Experience with Biamp audio systems
- Experience with Crestron AV systems and controllers
- Experience with Audio DSPs and audio signal processing
- Experience with Zoom and Zoom Rooms
- Experience with Zoom Device Management
- Experience with Zoom Digital Signage
- Experience with ITIL incident management processes
- Experience performing User Acceptance Testing (UAT)
- Experience maintaining technical hardware or asset inventory systems
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