Solution Architect

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now seeks a highly skilled Solution Architect to lead the implementation and provide ongoing technical assistance for the data.world data catalog solution. This role is pivotal in helping our clients across diverse industries harness the power of a knowledge graph-based enterprise data catalog, supporting their data governance initiatives and delivering measurable business outcomes.

• Partner with customer's business and technical teams to understand requirements and craft implementation strategies.
• Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.
• Collaborate with customers to refine technical and business processes, ensuring Service Now's WDF offering is optimally aligned with their data infrastructure.
• Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.
• Contribute to the creation of technical documentation and support materials for customer guidance.
• Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives
• Work closely with department leader to scope, write, and present SOWs as needed
• Travel within US approximately 25%

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 5+ years of experience in a purely technical, or technical customer facing role, 3+ as a Solutions Architect, Solutions Consultant or Solutions Engineer
• A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
• Consultative problem-solving skills to create value for customers, with the ability to integrate technical knowledge into a consultative process
• Deep understanding of SaaS / cloud architecture and platform mechanics
• Proficiency in SQL with the ability to write and execute queries
• Experience with REST APIs and building integrated software
• Ability to prioritize multiple projects across a variety of customers at all times, understanding the degrees of criticality while ensuring all deadlines are met
• High degree of emotional intelligence to effectively work with diverse customers and teams
• Engage in the nuts and bolts of technical implementation, including coding, system integration, and customization leveraging our REST API.
• An appetite to try new things. You're curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer.…