IT Service Desk Associate - Fast-Paced
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-09-02
Listing for:
VCU Health
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
VCU Health in Richmond, VA seeks an IT Help Desk Specialist to provide first-level technical support for hardware, software, and network issues. You will answer phone calls and emails, perform basic troubleshooting, and escalate complex problems to Level 2 support.
You will log incidents with ITSM tools such as Microsoft, Avaya, and Right Click Tools, create knowledgebase articles, assist in configuring new hardware and software, and uphold IT policies.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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