Mission Support Specialist

• Serve as the embedded, forward-deployed Virtualitics representative at a customer site
• Own the day-to-day relationship with end users and act as the primary on-the-ground point of contact
• Own the operational capability at the assigned location as the technical expert for the Virtualitics Readiness AI platform
• Represent customer needs internally, elevate pain points to engineering and product teams, and ensure a positive customer experience
• Deliver hands-on training and enablement for customer mission integration
• Coordinate on-site technical operations with Virtualitics data science and AI teams
• Collect, analyze, and report customer feedback and ground truth
• Manage physical presence at the customer site, including office space, equipment readiness, logistics, scheduling, and resource coordination
• Support classified engagements with customers and potential customers
• Drive adoption of Virtualitics Readiness AI solutions through relationship-driven engagement
• Uphold Virtualitics' brand, image, and values through professional conduct and consistent service delivery
• Support personnel compliance tracking, including clearance status, NDA completion, CAC management, and training requirements

• 5+ years of experience working in or directly supporting Department of War operations
• Demonstrated technical aptitude, comfortable with data platforms, analytics tools, and translating technical capabilities into operational outcomes
• Experience operating autonomously in demanding environments with minimal supervision; judgment and initiative of an experienced NCO or junior officer
• Strong problem-solving skills and track record of delivering results in high-performing teams under aggressive timelines
• Excellent interpersonal and communication skills; daily engagement with end users, senior leadership, and technical teams across all organizational levels
• Ability to work onsite at a customer location full-time or in a hybrid arrangement
• Must be able to obtain and maintain a Secret security clearance
• U.S. citizenship required
• Bachelor's degree preferred; or comparable on-the-job experience in lieu of degree
• Active TS-SCI clearance preferred
• Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) highly valued
• Domain expertise in defense operational areas such as logistics, supply chain, intelligence, munitions, readiness, or maintenance
• Experience as a Field Service Representative, Forward Deployed Engineer, or embedded technical advisor in a defense technology company
• Familiarity with coordinating multi-disciplinary teams across classified and unclassified environments
• Experience proactively identifying risks and optimizing cross-team collaboration in fast-paced operational settings
• Comfort with operational readiness workflows including security compliance, access management, and personnel tracking
• Must be authorized to work in the US without sponsorship
• Ability to obtain a security clearance issued by the U.S. government
• Must be willing to relocate or travel as mission requires

Demonstrates expertise in managing customer relationships and operational capabilities for the Virtualitics Readiness AI platform, with a strong focus on technical training, compliance tracking, and effective communication across diverse teams. Proven ability to operate autonomously in high-pressure environments while driving adoption of advanced analytics solutions.

• 5+ Years Supporting Department Of War Operations
• Technical Aptitude With Data Platforms And Analytics Tools
• Experience As A Field Service Representative
• Ability To Obtain And Maintain A Secret Security Clearance
• Domain Expertise In Defense Operational Areas

• Data Platforms
• Analytics Tools
• Operational Readiness Workflows
• Security Compliance
• Access Management
• Personnel Tracking
• Logistics
• Supply Chain
• Intelligence
• Munitions

• Problem-Solving Skills
• Interpersonal Skills
• Communication Skills
• Judgment
• Initiative

• Secret Security Clearance
• Active TS-SCI Clearance

• Defense Technology
• Forward Deployed Engineer
• Embedded Technical Advisor
• Classified Environments
• Multi-Disciplinary Teams