Mobile Network Cable Technician

Role Overview

This mobile technician supports network, cabling, and wireless infrastructure across a 2‑hour service radius. The role focuses on field installation, troubleshooting, maintenance, and customer-facing technical support.

• Primarily Monday–Friday/Saturday
  , mostly daytime
• Occasional night work for project or incident support
• Weekend project work may be required with advance notice
• Participation in a rotating weekly on‑call schedule

• Perform installation, service, upgrades, and repairs for low-voltage cabling (Cat3–Cat6), fiber, communications cabling, and related systems.
• Pull, measure, and route wiring through conduits; complete patching and cross‑connect work (66/110 block).
• Install, configure, and test network hardware including switches, routers, firewalls, Wi‑Fi systems, antennas, and related devices.
• Execute complex MAC (Move/Add/Change) requests within defined SLAs.
• Diagnose and resolve cabling and network performance issues; provide break‑fix support.
• Maintain optimal performance of network closets, perform cleanups, switch port optimization, and site surveys.
• Conduct onsite testing (data, voice, security, carrier circuit testing).
• Support UPS/power restoral, water‑related issues, and facilities‑related tasks.
• Perform preventive and incidental maintenance on wireless and Wi‑Fi systems.
• Document work in company systems (time reporting, work orders, materials, SLA requirements).
• Coordinate with NACS Operations teams; communicate status updates to management.
• Respond to emergency calls during or after hours to meet SLAs.
• Transport tools/equipment and attend required meetings, training, and workshops.
• Meet performance targets and KPIs.

• Valid driver’s license and reliable vehicle capable of transporting a 6‑ft ladder.
• Smartphone for email/ticketing; laptop proficiency with basic Office 365 (Word, Excel).
• Basic cabling/technician tools; ability to use cable and fiber testers.
• Experience working in communications closets; ability to lift heavy objects safely.
• Knowledge of cable patching, cross‑connect procedures, IP phones, and data networking fundamentals.
• Ability to troubleshoot issues and explain technical concepts clearly to customers.
• Strong interpersonal communication skills.

• 5+ years in data communications.
• Working knowledge of Cisco phones, switches, routers, and LAN/WAN fundamentals.
• High school diploma or equivalent.