Principal Associate, Plan Program Management

• Manage health, wellness, voluntary benefit, and vendor programs including clinics, pharmacies, dental, vision, life insurance, disability, mental health, family support, musculoskeletal, executive physical, and commuter benefits
• Build trust-based relationships with vendors and cross-functional partners
• Monitor vendor adherence to service-level agreements and performance guarantees
• Execute vendor management tasks with Enterprise Supplier Management to ensure compliance and mitigate risk
• Manage on-site clinic staffing access and campus physical access
• Analyze vendor data and recommend plan or program improvements
• Maintain vendor issue logs and drive timely resolution of escalations
• Manage annual program implementation changes, including testing
• Handle day-to-day plan administration
• Maintain internal intranet pages, benefit information, FAQs, and resources
• Own complex tier-3 employee escalations and investigate root causes
• Oversee the monthly benefits and wellbeing newsletter and related communications plan
• Support RFPs and RFIs, evaluate vendor bids, and participate in stakeholder reviews
• Stay current on benefits products, industry innovations, and regulatory changes
• Author and maintain standard operating procedures for vendor management and escalation workflows

• Ability to work independently and drive work forward with internal and external partners
• Experience or capability in vendor management and governance
• Ability to monitor SLAs and performance guarantees
• Ability to manage vendor compliance, risk assessments, and data share requests
• Ability to create analytics and use benchmarking data for program improvements
• Ability to manage benefit plan administration and implementation changes
• Ability to resolve complex, tier-3 employee escalations
• Ability to support RFP and RFI processes, evaluate vendor bids, and participate in stakeholder reviews
• Knowledge of benefits products, industry innovations, and regulatory changes
• Ability to author and maintain standard operating procedures
• New applicants must not require employer sponsorship for employment authorization

Demonstrates expertise in vendor management, compliance, and benefits program administration, with a strong focus on analytics and performance monitoring. Capable of building relationships with vendors and cross-functional partners while driving program improvements and managing escalations.

• Vendor Management
• Compliance Monitoring
• Data Analysis
• Benefits Administration
• RFP and RFI Support

• Vendor Management
• Data Analysis
• Benefits Administration
• SLA Monitoring
• Risk Assessment
• Program Implementation
• Standard Operating Procedures
• Escalation Resolution
• Benchmarking Data
• Vendor Compliance

• Relationship Building
• Independent Work
• Problem Solving
• Communication

• Health Benefits
• Wellness Programs
• Voluntary Benefits
• Regulatory Changes
• Performance Guarantees
• Employee Escalations
• Vendor Bids
• Stakeholder Reviews