More jobs:
Oracle Health Patient Accounting; OHPAC) Application Support
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-09-20
Listing for:
Info Origin Inc.
Full Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Oracle Health Patient Accounting Application Support Specialist || Richmond, VA || Hybrid || Contract
We are looking for an Oracle Health Patient Accounting (OHPAC) Application Support Specialist to provide Tier 1 support to healthcare end users.
Responsibilities:- Provide Tier 1 / first-call-resolution support for OHPAC/Cerner applications.
- Troubleshoot and resolve routine application and workflow issues.
- Support user access, configuration, work queues, interfaces, printing, and related functions.
- Escalate complex issues to Tier 2, technical, implementation, or vendor teams.
- Perform EHR pre- and post-go-live health checks.
- Track incidents, resolutions, recurring issues, and system trends.
- Prepare support documentation, health-check reports, and readiness checklists.
- Follow ITIL, SLA, SOP, HIPAA, and healthcare security requirements.
- Provide clear and professional support to end users.
- 3+ years of OHPAC / Oracle Health Patient Accounting experience.
- Experience with healthcare patient accounting / revenue-cycle workflows.
- Tier 1 application support and troubleshooting experience.
- Experience with incident documentation and escalation.
- Working knowledge of Citrix, desktop applications, printing, and user access.
- Understanding of HIPAA and healthcare compliance.
- Strong communication and customer-service skills.
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