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Oracle Health Patient Accounting Application Support- Hybrid
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-09-21
Listing for:
Info Origin Inc
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Salary Range: $35.00 To $40.00 Hourly
Seeking an OHPAC Application Support Specialist to provide Tier 1/first-call-resolution support for Oracle Health Patient Accounting within the EHR initiative. The role focuses on application troubleshooting, user/system configuration, issue triage and escalation, system health checks, KPI monitoring, and post-go-live sustainment.
Key Responsibilities:- Provide Tier 1 OHPAC support and troubleshoot patient accounting/revenue-cycle issues.
- Triage, resolve, document, and escalate application issues as needed.
- Support user configuration, work queues, processing, interfaces, printing, and document management.
- Perform pre/post-go-live EHR health checks and monitor KPIs/system usage.
- Maintain issue logs, trend analysis, readiness checklists, and knowledge-transfer documentation.
- Follow ITIL/SLA processes and VDH/Local Health Department EHR workflows.
- Support HIPAA, privacy, and security requirements.
- Oracle Health Patient Accounting (OHPAC) and patient accounting/revenue-cycle workflows.
- OHPAC application support and troubleshooting.
- Healthcare/EHR application support and HIPAA.
- Incident documentation, issue tracking, and escalation.
- Citrix, desktop applications, printing, and user access support.
- Strong communication, customer service, and issue-prioritization skills.
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