Hybrid Cloud, Wintel & Backup Engineer; L2

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Role Summary

Hybrid Cloud, Wintel & Backup Engineer responsible for providing L2 operational support across Microsoft Azure, Windows Infrastructure, Active Directory, VMware virtualization, Veeam Backup & Replication, and Cohesity Data Protect environments. The role focuses on infrastructure administration, monitoring, troubleshooting, backup and recovery operations, patch management, identity management, and service reliability across hybrid cloud and on-premises environments. The position combines strong operational expertise, customer support, infrastructure governance, and continuous improvement within a cloud‑first enterprise environment.

Key Responsibilities

• Provide L2 administration and operational support for hybrid infrastructure environments spanning on‑premises datacenters and Microsoft Azure.
• Support Microsoft Azure services including Virtual Machines, Storage Accounts, Virtual Networks, Backup, Monitoring, Recovery Services, and identity platforms.
• Monitor Azure infrastructure health, utilization, availability, and performance while supporting resource provisioning and operational maintenance activities.
• Administer Windows Server 2016, 2019, and 2022 environments including provisioning, patching, upgrades, and lifecycle management.
• Support Active Directory, Domain Controllers, DNS, DHCP, Group Policy, and hybrid identity integration with Microsoft Entra .
• Perform user administration, access management, authentication troubleshooting, and identity‑related support activities.
• Provide L2 administration and operational support for Veeam Backup & Replication environments including backup monitoring, replication management, recovery validation, and operational troubleshooting.
• Provide hands‑on administration and operational support for Cohesity Data Protect environments including protection policies, backup monitoring, cluster health checks, and recovery operations.
• Execute backup, restore, recovery validation, and disaster recovery readiness activities for enterprise workloads.
• Support VMware vSphere, ESXi, and vCenter environments.
• Support SSL/TLS certificate installation, renewal, lifecycle tracking, and compliance activities.
• Participate in incident resolution, major incident bridges, root cause analysis, and change implementation activities.
• Identify opportunities for automation through Power Shell scripting and operational improvements.
• Develop and maintain SOPs, runbooks, knowledge articles, and technical documentation.

Mandatory Technical Skills

• Windows Server 2016/2019/2022 Administration
• Active Directory Domain Services (AD DS)
• DNS, DHCP and Group Policy Management
• VMware vSphere, ESXi and vCenter…