Installed Manager

Position: Installed Base Manager
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Business Process Manager__The work model for the role is:
Hybrid, Richmond, VAYour role and responsibilities

In this role as Installed Base (IB) Manager you will lead, together with the BPOs, the strategic implementation and optimization of ServIS within our Service operations, driving service transformation and process excellence across ABB's global service organization.

This is a unique opportunity to shape how we deliver world-class service solutions to our customers while working with cutting-edge technology and cross-functional teams.

You will be mainly accountable for:

STRATEGY & GOVERNANCE Define IB management strategy, governance framework, and roles; drive global transformation; implement formalized IB processes locally and ensure Global guidelines for serialization and labeling PROCESSES & INTEGRATION Lead IB processes and tools; support factory ERP-to-ServIS integration; automate manual processes; establish data upload monitoring and maintain manual data entry options DATA MANAGEMENT & MASTER DATA Define product data requirements; ensure regular flow of new production data to ServIS;

migrate legacy product information; align IB database with ABB Master Data and manage related initiatives DATA QUALITY & MONITORING Monitor, clean, and continuously improve IB data quality; develop and track KPIs; leverage Super User support for quality improvements COORDINATION & COLLABORATION Coordinate with global Service P&T, Country/BU/Factory IB Managers and LBU IB Coordinators; lead cross-functional forums; support site assignment process and manage site access

Qualifications for the role Masters degree in a technical field

Minimum 5 years experience in business process management, service operations, IT project implementation, or ServIS implementation; demonstrated ability to manage complex, multi-stakeholder projects with attention to timelines and budgets.

Highly skilled in Installed Base management Knowledge of SAP and Salesforce, required

Project Management certification, a plus Proven hands-on experience with ServIS (more than 5 years)
Strong understanding of Gate Model, Six Sigma, Lean methodologies, or similar process frameworks; strong problem-solving abilities with data-driven decision-making approach.

Excellent skills in driving organizational change, user adoption, and managing stakeholder engagement during implementation transitions.

You are at ease communicating in English Role will be onsite in the beginning and then a hybrid schedule

Candidates must already have work authorization that would permit them to work for ABB in the US.More about usABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.

We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Why ABB?

What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity…