ServiceNow Developers - Levels

Req : RQ229156

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other

Required:

MBI (T2)

Job Family: Software Engineering

Skills:

Service Now Agile Development,Service Now IT Service Management (ITSM),Service Now Platform,Service Now Web Services

Experience:

5 + years of related experience

Job Description:

GDIT is partnering with the Department of Veterans Affairs (VA) to modernize and secure the enterprise network that supports millions of Veterans nationwide. As a Service Now Developer, you will design, engineer, and implement enterprise‑grade Service Now (SNOW) capabilities that enhance operational visibility, automate critical workflows, improve data quality, and streamline processes across Core Network Services (CNS). This role delivers hands‑on development support for VA’s SNOW platform, enabling the VA to modernize network operations, strengthen configuration management, accelerate change processes, and deliver secure, reliable infrastructure services.

In this role, you will lead SNOW development aligned with VA enterprise standards and federal cybersecurity requirements. You will build and maintain CNS data models, strengthen CMDB accuracy, integrate SNOW with monitoring tools and network systems, develop workflow automation that reduces operational burden, and deliver dashboards that provide actionable insights for leadership. You will also support VA’s platform governance and help sustain CNS operational excellence through scalable, mature Service Now capabilities.

Visa sponsorship will not be provided for this position.

This role will require you to obtain and maintain Public Trust Suitability and will require you to provide onsite fingerprinting at a designated facility. This investigation may review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

• Design, develop, and maintain Service Now solutions that support CNS enterprise requirements, including ITOM, CMDB, Discovery, Service Mapping, and scoped applications.
• Perform hands‑on SNOW development using JavaScript, SNOW scripting, Client Scripts, Business Rules, Script Includes, platform APIs, and custom scoped app frameworks.
• Develop and maintain the CNS SNOW Data Model, including CI classes, relationships, dependencies, and full documentation sets.
• Enhance CMDB quality by aligning CI structures with Discovery, Service Mapping, and ITOM processes, remediating data gaps, and improving relationship accuracy.
• Configure, customize, and deploy CNS‑specific Incident, Change, Problem, and Configuration workflows aligned with ITIL v4 and CNS operational processes.
• Build SNOW integrations using REST, SOAP, MID Server, Integration Hub, and related SNOW integration technologies to ingest network events, automate change requests, and improve operational response.
• Develop automation using Flow Designer, orchestration logic, and data‑driven workflows to support CNS incident response, change control, and operational maturity.
• Create dashboards, KPIs, analytics, and leader‑facing reporting capabilities that enhance CNS operational visibility and support decision‑making.
• Deliver detailed SNOW technical documentation including configuration guides, SOPs, architecture diagrams, release notes, test results, and operational support procedures.
• Provide knowledge transfer and training sessions to ensure VA personnel can sustain, extend, and optimize delivered SNOW capabilities.
• Support enterprise change, incident, and configuration management through advanced SNOW workflow development and platform enhancements.
• Help drive CNS modernization efforts through automation, improved data governance, and enhanced Service Now platform reliability and scalability