Agent Licensing Manager

The State Corporation Commission (SCC) seeks an experienced leader to manage the Agent Licensing team in the Agent Regulation Division of the Bureau of Insurance (BOI). The Agent Regulation Division ensures that insurance professionals soliciting, negotiating, and selling insurance are properly qualified and comply with all statutory and regulatory requirements, as well as acceptable standards of conduct. The Agent Licensing Manager supervises systems and operations for agent licensing and continuing education for over 350,000 insurance agents and agencies.

This includes the licensing, registration, and renewal of insurance producers, insurance consultants, public adjusters, Pharmacy Benefit Managers (PBMs), and Navigators. The team operates in a high‑volume call center environment, managing approximately 30,000 calls and 20,000 emails annually. The Agent Licensing Manager position offers a hybrid work schedule, as well as opportunities to attend job‑related training and obtain related certifications and designations.

• Provide daily people management, operational oversight, coordination, and guidance for the Agent Licensing team of approximately 10 staff
• Direct two Lead Insurance Specialists to supervise two teams of licensing specialists
• Develop staff, identify key talent to fill critical roles, facilitate knowledge transfer, and conduct performance appraisals
• Serve as a subject matter expert in producer licensing and continuing education; serve as a liaison with vendors for developing, testing, and implementation of system enhancements resulting from legislative or regulatory changes
• Participate in the development of policies, procedures, and guidelines to facilitate process improvement
• Recommend solutions for system data problems
• Work with national regulatory bodies including NAIC, NIPR, Vertafore (Sircon), SIRC, and SILA to implement industry uniformity and reciprocity for producer licensing
• Prepare monthly reports to senior management
• Serve as a liaison with the Virginia Insurance Continuing Education Board (CE Board) and serve on NAIC working groups and participate in NAIC meetings as needed
• Attend the annual NAIC Insurance Summit, the annual Securities Insurance Licensing Association (SILA) National Education Conference, and CE Board meetings
• Perform related work as required

Located in downtown Richmond, the State Corporation Commission (SCC) is an independent state agency with regulatory authority over public utilities, insurance, state‑chartered financial institutions, investment securities, retail franchising, and utility and railroad safety, as well as serving as the state’s central filing office for businesses. The SCC is also charged with administering Virginia’s health insurance marketplace. The SCC’s structure is unique.

No other state has a single agency with such a broad array of regulatory responsibility.

The SCC offers its employees rewarding, impactful public service work; flexible telework options and work‑life balance; and professional development opportunities. We foster a high‑performing workforce with a commitment to diversity and inclusion, collaboration, and alignment with the SCC’s mission and strategic goals. Core benefits include competitive health and life insurance programs, pre‑tax spending accounts, leave programs, and paid state holidays. Employees participate in a state retirement plan with options for tax‑deferred retirement savings including employer matching.

The state funds a short and long‑term disability program. As a state agency, SCC employees may be eligible for the federal Public Service Loan Forgiveness Program (PSLF).

The SCC regulates various companies and industries in Virginia. To avoid any conflict, employees are required to sign a Conflict of Interest Form and must dispose of any stock they hold in a regulated company or dispose of any licenses or certificates they hold in any industry regulated by the SCC unless otherwise permitted. Employees also shall report employment of household members by a regulated company.

The SCC prohibits immediate family members of an employee, including a spouse, child,…