Web Content Specialist

Job Title: Web Content Specialist

Location: Richmond, VA

Duration: 2 Years

Pay Rate: $33 - $35/HR (W2 Only)

• This role partners with internal customers across the enterprise to develop, build, test, and release inbound digital customer messages.
• This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important.
• Success in this role requires providing exceptional customer service, juggling multiple in-progress projects, maintaining a high level of attention to detail, and remaining adaptable in a dynamic environment.
• Basic technical skills are required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.
• Partner with internal customers to develop and execute messaging based on their intent and objectives.
• Work within an internal framework to build, test, and release digital messages to web and mobile banking applications.
• Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience.
• Work within Insomnia to execute GET and POST requests for testing and troubleshooting messaging logic.
• Test messages across various channels using web browsers, Xcode, and Android Studio.
• Communicate project status closely with individuals and teams across the organization.
• Gather and analyze data from Tableau, Splunk, or other sources as requested.
• Follow established team processes and actively engage in process improvement efforts.

• 3+ years of digital messaging experience
• 1+ years of experience using macOS
• Strong internal customer relationship management skills with a focus on building relationships and ensuring customer needs are met
• Growth mindset with the ability to thrive on challenges and use failure as a catalyst for learning and development
• Highly detail-oriented with a strong focus on ensuring successful completion of complex campaigns involving multiple variables and stakeholders; identifies issues others may overlook
• Proven ability to multi-task, prioritize work, and thrive in a fast-paced environment while managing multiple projects simultaneously
• Strong verbal and written communication skills with the ability to communicate clearly and concisely with customers, team members, and mid-level management in both in-person and virtual settings
• Resourceful problem-solver able to find answers when they are not readily available
• Experience with content management systems, including navigating platforms, entering text, uploading images, and selecting metadata tags
• Experience using Google Workspace products including Gmail, Calendar, and Drive