Content Specialist

This Content Specialist role is a 12 Months Contract with a client located in Richmond, VA (Hybrid - 3 Days onsite every week).

Pay Range: $30/hr.

- $35/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description: Our client is seeking a motivated Messaging Execution Specialist who will partner with internal customers across the enterprise to develop, build, test, and release in-bound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable.

In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.

• Partner with internal customers to develop and execute messaging based on their intent and objectives
• Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
• Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
• Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
• Communicate closely with various individuals and teams on the status of assigned projects
• Gather and analyze data from Tableau, Splunk, or other sources as requested
• Follow established team processes and engage in process improvement

• 3+ years of digital messaging experience
• Client relationship management – a focus on building relationships with customers and ensuring their needs are met
• A growth mindset – the ability to thrive on challenge and use failure as a catalyst for learning and development
• Detail-oriented – a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
• Ability to multi-task – prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Effective verbal and written communication – clear, concise communication with customers, team, and mid-level management both in person and virtually
• Resourceful – able to find an answer when one isn’t readily available
• Content management system experience - navigating, entering text, uploading images, and selecting metadata tags

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers