Service Technician Level 3

Overview

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• Proficient in Field Service activities concerning assigned relevant equipment sold by SPSG
• Responsible for continuous growth as a representative of Samuel PSG
• Active in the advancement of products/Service marketed by SPSG
• Work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related tasks as assigned by supervision
• Participate/assist in training initiatives throughout the department
• Participate in Lean initiatives and other developmental projects
• Hold responsibilities and be accountable for assigned field projects
• Travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad
• Maintain and follow paperwork and reporting guidelines
• Manage travel schedule to minimize company costs
• Maintain good intercompany and customer relationships
• Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules
• Present professional attire and behavior in representing SPSG
• Other duties as assigned by Management

• Minimum Associate's Degree in related Engineering field and/or technical school equivalent. Other training and experience considered in certain situations
• Level II training and advancement requirements as set forth by management or experience approval certification by Manager
• Level 2 completion of the incentivized advancement program as applicable
• Favorable performance evaluation history
• A minimum of 2 years’ experience on equipment marketed by Samuel PSG
• A minimum of 2 years’ experience as a Field Service Technician
• Experience in automated controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG
• Continued willingness to learn and participate in departmental initiatives
• Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics
• Demonstrated ability to handle stressful and challenging situations
• Demonstrated ability and willingness to make acceptable judgment calls and decisions
• Demonstrated ability to provide good verbal and written communication as required
• Demonstrated ability to be a self-motivated individual that can work well with others or with little to no direct supervision
• Demonstrated ability to be detail oriented and reliable in maintaining customer equipment

• May require working weekends, holidays, and overtime as needed
• Requires availability for travel on short notice
• Overnight travel up to 50%, but may exceed that in certain situations
• Must be able to work in varied conditions such as extreme temperatures, hot and cold environments
• Must be able to work safely around automated equipment with little to no supervision while following all company and customer safety policies

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Manufacturing