Senior Project Manager

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

The Senior Project Manager is responsible for the direction, coordination, implementation, control and completion of enterprise wide and cross-departmental business projects & programs with significant technology components.

• Own the project lifecycle through planning, developing, executing projects, compiling reports, cross-team coordination, scheduling, securing funding, managing project budgets, preparing training materials all towards project completion according to timelines & deliverables.
• Lead a company wide PMO with strong governance and reporting by implementing industry best practices.
• Maintain a PMO steering Committee that is empowered to review escalations and make decisions that are beneficial for the company. This may include escalations and preparing summary materials for further or budget approval.
• Manage and/or lead multiple projects including large complex initiatives that are cross-functional and aligned to company priorities.
• Assemble and manage project teams including identification and allocation of project resources from across the company. Keeping cross-functional resources engaged and informed is paramount to success at Trail.
• Manage risks, changes in scope and develop contingency plans for resourcing and scheduling when needed.
• Develop a robust budget management process with project reporting metrics.
• Plan, and manage a variety of projects to on-time and on-budget completion.
• Create project schedules with timelines & roadmaps.
• Create and manage a risk register with mitigation plans.
• Present to stakeholders reports on progress, risks identified, project conflicts, recommended adjustments, etc.
• Implement and manage change when necessary to meet project outputs.
• Document lessons learned, evaluate and assess result of projects.
• Provide project management training to others outside of the PMO to enhance project management knowledge & capabilities.
• Lead discussions to overcome disputes or disagreements.
• Embed a quality-based culture into project management fundamentals.
• Perform other duties as assigned.

• Experience as a Sr. PM or PM for a large or mid-sized company.
• 10+ years in a blend of customer, IT/software and internal project management.
• 5+ years working in or managing PMOs.
• ERP and/or CRM implementation experience
• Working knowledge of Microsoft Dynamics 365 implementation
• In depth experience with Scrum, SDLC, Agile, Hybrid Agile, Waterfall, Kanban methodologies.
• Strong facilitation, motivational and influencing skills.
• Self-motivated and requiring little direction once outcomes are documented and understood.
• Excellent presentation, facilitation and conflict resolution skills including internal customer escalation management and de-escalations techniques. Ability to “read the room” and lead with intention while adjusting dialogs as needed
• Excellent communication skills both written and verbal. Expert at understanding complex technology and simplifying for stakeholders and customers.
• Strong understanding of requirement gathering concepts, test and use case preparation, modelling, testing and quality assurance methodologies.
• Proficient in Microsoft Project and Microsoft Visio (or equivalent), MS-Word, MS-PowerPoint, MS-Excel, etc.
• Attention to detail
• PMP certified

• 10+ years of project management experience
• 10+ years working with stakeholders cross-functionally
• 10+ years managing, planning & tracking projects
• 3+ years working the retail industry
• Hybrid-Agile project management experience

• Senior Directors, C-Suite and Ownership
• PMs, BAs, QAs
• Stakeholders from across the organization
• External 3rd parties as needed

• Occasional travel to stores required

• Extended Health Benefits
• Merit Performance
• PPE Allowance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Corporate Volunteer Program

We inspire possibilities, make shopping ridiculously easy, and help create special moments  you ready to meet your team?