Field Service Manager- Eastern

Overview

Ready to lead teams in a high-demand, mission-critical industry? Eagle Eye Power Solutions is seeking an experienced and driven Field Service Manager to lead service operations and field teams within the Eastern Region. This role is ideal for a hands-on leader who thrives in fast-paced environments, prioritizes safety and quality, and knows how to develop high-performing teams while delivering exceptional service to customers.

As a Field Service Manager, you’ll oversee field service technicians, ensure safe and efficient execution of service work, support customer relationships, and partner cross-functionally to keep critical backup power systems operating reliably for the communities and industries that depend on them.

If you’re a people-focused leader with strong operational instincts, a commitment to safety, and a passion for continuous improvement, we want to hear from you.

About Eagle Eye Power Solutions:

We’re leaders in critical DC power systems
, with a mission to increase power reliability and safety
. Our team delivers advanced backup power technologies, trusted training, and customer-first service.

At Eagle Eye, we:

• Lead through education
• Put safety first
• Uplift our communities

We’re proud to shape the future of power—join us and be part of something powerful.

The Field Service Manager oversees Eagle Eye Services operations in their assigned region/territory. The FSM reports to the Director of Service Operations and is responsible for managing a team of field service technicians, ensuring the safe and efficient delivery of services to our clients, maintaining high standards of safety, participating in recruiting and training personnel, and effectively managing the daily operations in the assigned region.

The Field Service Manager may be on the road 1-2 weeks per month depending on circumstances such as field technical support, customer relations, site surveys, subcontractor supervision, and other duties as required.

• Safety Management:
  Implement and enforce safety protocols and procedures to ensure the well-being of field service technicians and comply with applicable standards or regulations. Conduct regular safety audits, onsite inspections, and training sessions to ensure and maintain a safe working environment. Investigate and promptly address any safety incidents, accidents, or near misses, and implement corrective actions as necessary. Understand OSHA compliance and follow OSHA regulations in day-to-day work.
• Personnel Recruitment and Management:
  Collaborate with the HR department and the Director of Service Operations to recruit and onboard skilled field service technicians, ensuring the team is adequately trained and prepared to meet service demands. Provide training, mentoring, and ongoing support to technicians to enhance their skills, knowledge, and productivity. Provide guidance and empower the advancement of technicians according to their career path and goals.
  
  Conduct performance evaluations, provide feedback, and identify opportunities for team professional development in consultation with the Director of Service. Resolve personnel issues and conflicts in a fair and timely manner, maintaining a positive and cohesive team environment.
• Daily Operations Management:
  Plan and allocate resources effectively to ensure timely and efficient delivery of services. This may include onsite coordination with subcontractors. Work with the project management team to ensure that customer inquiries and concerns are addressed promptly and resolved satisfactorily. Collaborate with other departments, such as sales and customer support, to ensure seamless coordination and delivery of services. Work closely with Project Management to coordinate the work schedule and assign technicians to projects based on their availability and skill level.
  
  Coordinate with field technicians and customers to adequately complete and submit service reports and other required documentation for project closeout. Work with Director of Service to develop and implement service quality standards and metrics to assess team performance and identify areas for improvement. Promote and ensure compliance with…