Fulfillment & Logistics Manager

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Overview

Nightin gale Ice Cream is a nationally loved frozen novelty brand based in Richmond, VA. We believe ice cream sandwiches should be anything but ordinary. We’re scaling fast and need a logistics professional to keep our sandwiches moving smoothly from our kitchen to customers, retailers, and distributors across the country.

The Role

We’re looking for a Fulfillment & Logistics Manager to ensure our ice cream sandwiches get where they need to go — cold, on-time, and ready to delight. You’ll oversee incoming sales orders, frozen freight, and warehouse partners while keeping costs in check and relationships strong. This is a full-time role based in Richmond, VA.

What You’ll Do

Keep the Sandwiches Moving

• Manage all sales orders from start to finish across DTC, wholesale, food service, and distributor channels.
• Coordinate frozen freight and shipping workflows to ensure everything arrives on time (and ice cold).
• Troubleshoot shipping challenges in real-time with carriers, warehouses, and distributors.
• Track inventory movements and resolve discrepancies before they snowball.
• Ensure compliance with retailer and distributor requirements.

Build Strong Partnerships

• Be the go-to person for warehouses, freezer partners, and fulfillment teams.
• Manage carrier and distributor relationships, keeping performance on track.
• Track KPIs and improve 3PL performance as we scale.
• Create clear SOPs so everyone knows the playbook as we grow.

Keep Costs in Check

• Track and report on freight costs, spotting opportunities to save without sacrificing service.
• Audit invoices and resolve issues with vendors.
• Share freight and logistics insights with the team for smart decision-making.

Collaborate & Create Solutions

• Partner with sales and distributor teams to meet customer-specific shipping requirements.
• Work with customer service to resolve escalations quickly and with care.
• Plan for seasonal spikes, new product launches, and retail promotions.
• Own logistics tech platforms to keep operations smooth and efficient.
• Take on special projects to drive continuous improvement.

Qualifications

What You Bring

• 3–6 years of experience in logistics, fulfillment, or supply chain (bonus points for frozen/refrigerated CPG).
• Experience managing omni-channel logistics — from eComm to distributors and retail.
• Experience working with warehouses, freezers, and 3PLs.
• Strong attention to detail and organizational skills.
• Effective communication and collaboration abilities.
• Proficiency with Excel and Microsoft Office.

Preferred Experience

• ERP (Netsuite), DI (SPS Commerce), Quick Books, or similar tools.
• Familiarity with distributors and retailers such as UNFI, KeHE, Kroger, Whole Foods, or Costco.
• Based in Richmond, VA (preferred but not required).

What’s In It For You

• Competitive salary package
• PTO and paid holidays
• Opportunity to grow with a fast-scaling, nationally distributed brand
• Chance to see Nightingale in the wild and enjoy our products

How to Apply

Send your resume and a short intro to ca We’re reviewing applications on a rolling basis and look forward to meeting our next logistics superstar.

We’re proud to be a diverse, woman-founded company and encourage BIPOC, women, and LGBTQ+ candidates to apply.

Equity, Inclusion, and Non-Discrimination

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.