Director, North American Regional Operations

Director, North American Regional Operations

US-VA-Richmond

Job :
Type: Regular Full-Time
# of Openings: 1
Category: North American (Operations)
Estes Forwarding Worldwide, LLC

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network.

The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Director, North American Regional Operations, is responsible for directing the resources and facilitating quality and efficient operations of assigned stations within Estes Forwarding Worldwide, LLC. The Director, North American Regional Operations, is accountable for the direction and management of multiple operations to include the support of customer relationships, overseeing P&L, and ensuring safety, service and quality measures.

Duties include but are not limited to:

• Facilitate increased revenue and gross profit margin for Estes Forwarding Worldwide through ongoing development of direct and indirect reports.
• Maintain employee morale and creative workforce management and development.
• Assist Sr. Director of North American Field Operations, VP, North American Operations, VP, Global Services, SVP, Sales and SVP, of Operations in developing and implementing strategic vision for EFW.
• Act as an ongoing resource for field sales, North American operations, customer service, and all other
• stakeholders tied to the success of EFW.
• Oversee day-to-day operations of assigned stations within EFW. Establish and maintain positive,
• productive customer relations while managing daily resolution of issues. Assist Sr. Director of North American Field Operations in determining issue prioritization when necessary. Facilitate ongoing communication and issue resolution as needed. Work with internal customers and colleagues to resolve issues that impact various internal groups and customer service within the entire Estes Express Lines organization.
• Establish and continuously improve programs and processes for excellent customer relations by
• fostering an atmosphere conducive to collaborative improvement and by utilizing various
• qualitative and quantitative systems.
• Work with the Sr. Director of North American Field Operations to develop and manage goals, objectives, policies, and procedures to align with the vision and strategic roadmaps of EFW. Provide regular reports to Senior Leadership on revenues, profits, efficiency, and quality of assigned stations. Monitor the assigned stations’ effectiveness, ensuring customer needs and expectations are consistently met. Manage assigned stations within budget and participate in the budget process.
• Directly accountable for the assigned stations’ managers, supervisors, and multifunctional
• groups consisting of EFW Coordinators and Specialists of various skill levels and experience.
• Foster a competitive, rewarding, sales oriented work environment. Serve as mentor and role
• model for all field personnel. Complete development reviews for assigned staff; ensuring timely
• and accurate performance feedback is received on a regular basis. Provide for development and
• training activities for assigned staff, encouraging continuous learning and performance Improvement. Ensure evaluation and development of all personnel. Work with company to set
• a realistic projection and achieve a set growth rate for assigned stations.
• Ensure compliance…