Hospital Manager Exempt

Description

Reports to Hospital Director

The Richmond SPCA is a non-profit organization located in the heart of Richmond, Virginia. As a leader in the field of animal welfare, we are cultivating a community committed to saving, protecting and enriching animal lives with a mission to provide education and resources to achieve and sustain a no-kill community. Annually, we rescue, rehabilitate and find homes for about 4,000 homeless animals while also providing our region with vital safety net programs designed to keep thousands of pets in loving homes and out of shelters.

Our values of collaboration, creativity, honesty, inclusion and respect guide not only what we do – but how we do it.

Our Susan M. Markel Veterinary hospital provides low-cost veterinary care to pets recently adopted from our humane center and pets belonging to clients of modest means. The goal of our veterinary hospital is to make veterinary care for companion animals more accessible to keep pets in loving homes.

The Hospital Manager plays an essential role in supporting our mission to provide accessible, high-quality veterinary care to pets in our community. This position oversees the daily operations and performance of the hospital’s support staff, ensuring patients receive compassionate care and clients feel supported at every visit. Working closely with hospital leadership, the Hospital Manager helps strengthen workflows, develop staff, and helps steer the hospital towards its goals.

• Hire, onboard, schedule, and directly supervise support staff team of approximately 20 employees, including Hospital Administrative Assistant, Veterinary Assistants, and Client Service Representatives.
• Ensure the delivery of excellent patient care and that support staff consistently maintain appropriate standards of care.
• Develop and maintain systems for staff training.
• Monitor employee progress during training and provide ongoing coaching, feedback, and performance support.
• Conduct annual performance reviews for support staff in collaboration with the Hospital Director.
• Foster a positive workplace culture rooted in teamwork, accountability, customer service, and compassionate care across all support teams.
• Identify and coordinate professional development training for staff to support growth and operational excellence.
• Manage payroll processing for support staff, ensuring compliance with organizational policies.
• Ensure delivery of excellent customer service and resolve client concerns or service issues promptly and professionally.
• Communicate operational updates and challenges to Hospital Director on an ongoing basis.
• Collaborate with the Hospital Director and Hospital Administrative Assistant to develop and distribute staff communications, memos, and updates.
• Collaborate with the Hospital Director to assure goals and objectives of the hospital are being met or exceeded.
• Lead or actively participate in monthly medical staff meetings and attend all required staff and leadership meetings, providing follow-up documentation as needed.
• Develop, implement, maintain, and evaluate SOPs to support efficient and effective workflows, accurate medical record keeping, and consistent operational standards across the hospital.
• Perform daily reconciliation to ensure daily sales match banking statements.
• Perform other duties as assigned.

• 3+ years of management experience preferred
• Excellent attention to detail
• Integrity and a dedication to the hospital's mission to provide accessible care
• Uncompromising commitment to the wellbeing of every patient
• Compassion for both patients and clients
• Professional, accurate, prompt and effective communication with members of the public and colleagues via email, phone and in person
• Work cohesively and respectfully with team members from a variety of departments
• Strong computer skills (Word, Excel, MS Outlook)
• Able to learn new software quickly and completely
• Able to maintain existing organizational systems
• Punctual with a sense of urgency
• Flexible and able to effectively multi-task and manage competing priorities and deadlines
• Able to adapt to and accommodate changing demands
• Prior experience in…