Division Service Manager - Orkin Northeast Division

Overview

We’re the Industry Leader Because of Leaders Like You.

Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic Division Service Manager in our Northeast Division
, who understands that a HIGH-PERFORMANCE CULTURE of revenue growth, profitability and customer satisfaction, is dependent upon a healthy employee culture. If you are customer-centric, love leading others, and serving your community, then you will want to be a part of our Winning Tradition. You partner with managers whose passion is to deliver exceptional service and expertise for families and businesses alike.

We have a GREAT story to tell and we will provide you the opportunity to lead others and GROW YOUR CAREER and doing what experienced leaders do BEST - expanding their team’s career growth.

Ready to start a career with staying power? Apply now!

The successful Division Service Manager will possess the following abilities and will be responsible for:

• Works closely with the division staff and regional staff to ensure that company goals and metrics are achieved
• Consistently assess and evaluate service KPI’s to ensure goals are being met
• Provides strategic focus and planning to develop and retain business
• Works in the field managing, coaching and providing support to increase the quality of service
• Monitors performance of the service teams and branches and re-allocates resources to improve overall results
• Meets and exceeds service targets through continuous service of new accounts
• Coach and develop branch managers, service managers, and service technicians on customer service techniques, procedures and standards to help achieve sales and service targets
• Identifies deficiencies, implements performance improvement plans and oversees progress
• Works closely with the division leadership team to ensure customer retention and the success of the branches
• Performs field evaluations and audits throughout all branches
• Ensures implementation of company programs, initiatives and operational guidelines
• Participates in manager meetings and training programs
• Monitors regulatory compliance with state and federal agencies

• We offer an initial base salary of $120,000 - $130,000 per year with a bonus structure that rewards outstanding performance. The salary is potentially negotiable based on the candidate's experience and expertise.
• Company vehicle with gas card
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid Time Off (PTO) and Paid Holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
• The Pest Management Industry is growing – and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

What do you need to be successful?

• Bachelors Degree or equivalent required
• Ability to travel within the Northeast Division footprint (Maine to Virginia) approximately 75% of the time
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
• Ability to obtain the appropriate pesticide licenses and certifications (company paid)
• Ability to work in the field independently and interact with our great clients

What will my work environment be like?

• Safely use a ladder within the manufacturer's weight capacity
• Occasionally lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
• Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
• Willing to work in different types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer