Regional Property Manager; Richmond, Virginia

The Regional Property Manager will assist in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of property level staff, and shares responsibility for maintaining the physical and financial performance of assigned properties. This position also includes assisting Senior Regional Property Manager and other supervisors with special projects as needed.

Individual must possess knowledge and experience with new construction/lease up management as well as previous multisite management.

Relocation is not provided.

Individual must possess a proven track record of successful regional property management experience and knowledge of property maintenance, marketing, financial management, federal and state housing laws, and insurance. Must have the ability to communicate well both verbally and in writing and possess strong supervisory, personnel management and organizational skills. Provide the ability to delegate and communicate property management methods along with the ability to problem-solve issues.

Regional travel is required.

• Establishes and coordinates a communication system involving transaction and activities among on‑site management and the Central Office.
• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs performance evaluations on supervised employees; assists Property Managers with site‑level employees. Approves all new hires, status changes, and terminations for on‑site personnel.
• Monitors, assists, and makes recommendations to improve marketing activities; reviews occupancy status; recommends rent schedules.
• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same under direction of supervisor.
• Professionally resolves resident relation issues.
• Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. Conducts periodic inspection of vacant apartments for market‑ready condition.
• Assists in or develops corrective programs for apartment communities.
• Supervises and coordinates preparation of annual operating and capital budgets. Monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same.
• Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations.
• Establishes/revises property management forms, reports, and manuals including updates, changes, and additions with approval of supervisor.
• Prepares and conducts meetings, as necessary.
• Participates as a member of the Development Team in design, unit mix, establishment of rent rates, and other such operational matters. Coordinates staffing and office set‑up of new communities according to Drucker + Falk guidelines.
• Acts as primary liaison between Owner or Owner’s Representative and Drucker + Falk.
• Participate in local and regional trade associations.
• Out‑of‑state travel is required. Must have reliable transportation to conduct site audits.
• Performs other duties as assigned.

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations.
• Project Management – Communicates changes and progress; completes projects on time and within budget.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Maintains confidentiality; keeps emotions under control.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills.
• Written Communication – Writes clearly and informatively; presents…