Director of Operations

About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry‑leading brands such as Carrier, Bryant, Payne, GREE and other HVAC and refrigeration equipment, plus a full line of aftermarket parts, supplies and accessories. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada and more than 2,000 employees, our extensive footprint, inventory and e‑Commerce platform let us provide best‑in‑class service wherever our customers need it.

Carrier Enterprise is dedicated to delivering Comfort Excellence to the HVAC/R industry. Our vision is to become a world‑class distribution company, distinguished by relentless service excellence. We celebrate diversity and invite you to grow your career with our retail, e‑Commerce, mobile and distribution centers. Visit for more information.

Director of Operations – HVAC Products
Locations:
Richmond, VA or Hanover, MD.

The Director of Operations leads strategic oversight of all warehouse, logistics, and operational functions across the region, ensuring safety, efficiency, and alignment with company goals. The role collaborates with senior leadership to develop and execute regional strategies, foster continuous improvement, and maintain a high‑performing distribution network.

• Ensure compliance with health, safety, and environmental regulations; work with the Manager of Safety to develop and enforce protocols.
• Lead the Operations team, fostering excellence, accountability, and continuous improvement.
• Recruit, train, mentor, and develop staff; conduct regular performance evaluations.
• Oversee transportation and logistics partnerships, ensuring compliance and quality control.
• Implement operational strategies to achieve business goals, improve processes, and align operations with overall strategy.
• Analyze freight operations, streamline workflows, and monitor key performance indicators to reduce costs and improve efficiency.
• Maintain strong relationships with key clients, addressing concerns promptly.
• Ensure accurate inventory management and timely cycle counts; lead annual physical inventory.
• Stay current on industry trends, evaluate and implement new technologies, and promote a culture of innovation.

• Strong leadership and team‑management skills.
• Advanced computer skills with familiarity in warehouse management systems (WMS).
• Excellent communication and interpersonal skills.
• Strategic thinking and problem‑solving abilities.
• Financial acumen and budget management experience.
• Knowledge of HVAC systems and industry standards.
• Proficiency in relevant software and technology platforms.
• Lean Six Sigma certification or comparable continuous‑improvement experience.

• 10+ years of distribution, warehousing, or logistics experience.
• 5 years in a leadership role.
• Business Administration, Supply Chain, Engineering or related field.

• Health, dental, vision, and life insurance.
• Health Savings Account.
• Disability insurance (short‑term and long‑term).
• Employee Assistance Program (EAP).
• Tuition reimbursement and professional development.
• Paid vacation and sick time, company‑paid holidays.
• 401(k) plan with employer match.
• Employee discount program.

Full‑time and part‑time positions are available. Visit our careers page at to explore this and other opportunities.

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where all employees and applicants are treated on the basis of merit, qualifications, and competence.