Program Manager Ambulatory Strategic Initiatives

The Program Manager Ambulatory Operations is looked to by senior hospital leadership for expert guidance on operations across the Ambulatory space.

This position is responsible for coordinating services/communication across multiple locations to ensure consistency. Overall supervision of the managers, staff, and teams that may be assigned to him/her. Works closely in planning, analyzing and evaluating information for assigned services in close collaboration with the ambulatory clinic leadership. Handles and supports multiple projects in conjunction with the project management team and the VP of Ambulatory Operations.

The Program Manager Ambulatory Operations supports Senior Directors in operationalizing strategic objectives. Position will cover all operational aspects of the ambulatory portfolio and requires extensive ability to prioritize and handle multiple initiatives simultaneously.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

• Minimum of two (2) years supervisory experience in a progressive clinical supervisory role that required operational expertise
• 7-10 years experience in a hospital or clinic setting related to operations or clinical workflows
• Previous work experience with regulatory compliance standards and accrediting agency requirements.
• Previous work experience with department/hospital revenue cycle functions.
• Previous extensive work experience with computer systems including Windows, Excel and specific department computer/hospital systems.
• Proven excellent communication, presentation and interpersonal skills.

Project management, lean experience is a plus

High school diploma/GED

Bachelor’s degree in Business Management, Finance, Accounting, Healthcare, Administration or Nursing from accredited program. RN licensure highly preferred.

• Ensure all program components support accreditation and other state and local codes, policies and procedures.
• In conjunction with ambulatory leadership develops and maintains scheduling protocols and template management policies.

• Provides supervision of the managers, staff, and teams assigned to him/her.
• Functions as a member of the management team who participates in the overall decision‑making for ambulatory operations.

Age Specific groups served:

Physical Requirements (includes use of assistance devices as appropriate):

Activities:

Prolonged standing, Prolonged sitting, Walking (distance)

Mental / sensory:
Strong recall, Reasoning, Problem solving, Write legibly, Reading, Logical thinking

Emotional:
Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.