Senior Project Leader - Fraud Risk & Strategy; Hybrid

Principal Project Manager (Hybrid)

As a Principal Associate, Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company.

You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

This role is on the Customer Protection (i.e. Fraud) team within Retail Bank. Customer Protection is a team of about 1,800 Associates who are motivated to ‘Make Banking Simple and Safe’ by protecting our customers’ money. In this role, you will be overseeing complex, dynamic projects that reduce fraud risk or improve customer and/or Associate experience. The ideal candidate will confidently lead large, cross-organization teams to successfully implement innovative solutions with high visibility to senior leaders.

• Lead large, complex projects, organizing the work in a well-managed way that ensures the team supports delivery of key objectives and results
• Demonstrate a proven track record of excellent project management focus, bringing the ability to quickly put structure in place and delivery outcomes
• Design, develop, and manage project documentation in a complex dynamic environment, incorporating changes and resolving barriers to successful delivery
• Exhibit outstanding influencing and communication skills across a broad audience including Technology, Operations, and Enterprise teams to ensure project plans deliver on intent
• Partner with and influence project customers and stakeholders throughout the lifecycle of projects to deliver strategic and tactical outcomes
• Accelerate delivery of planning and solution development through displaying tech, business, and operations understanding
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments and improvements, show excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) or 802 Delaware Ave (Wilmington, DE) - this role is Hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

• High school diploma, GED or equivalent certification
• At least 3 years of Project Management experience

• Bachelor’s Degree or Military experience
• At least 4 years of Project Management experience
• At least 2 years of Operations or Process Management experience
• At least 1 year of experience leveraging AI prompting to drive process efficiency
• PMP, Lean, Agile, or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $120,800 - $137,900 for Principal Project Manager

Richmond, VA: $109,900 - $125,400 for Principal Project Manager

Wilmington, DE: $109,900 - $125,400 for Principal Project Manager

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( ). Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.