Field Operations Coordinator, Supervisor

Are you Richmond R.E.A.D.Y? R ecpect. E quity. A ccountability. D iversity…
YOU !!!

This is an EXCITING time to join the City of Richmond. We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. The City is adding the following employee benefits:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The City of Richmond Department of Public Utilities – Field Operations seeks a Field Operations Coordinator Supervisor to oversee staff in the Field Operations Logistics Center. The successful candidate will work the 4:00 pm to 12:00 am shift.

• Schedule and assign work to crews for emergency and non‑emergency situations.
• Monitor workload, overtime, and performance to ensure proper work order completion.
• Coordinate with other City departments or outside agencies to ensure safety and efficient use of resources.
• Disseminate accurate information to internal and external customers.
• Train new employees, recommend hiring and termination decisions, and conduct performance evaluations.
• Generate routine reports.
• Develop policies and procedures for dispatch personnel.

This position requires the employee to report for emergency and on‑call duty in response to inclement weather or natural disasters, and to work overtime, including weekends, nights, and holidays as needed.

• Associate’s Degree in a relevant field such as Logistics or Communications, or equivalent two years of college.
• Four years of related experience.
• An equivalent combination of training and experience may be used to meet the minimum qualifications of the classification.

• None required.

• Previous supervisory experience.
• Experience in an emergency communications environment.
• Experience with Microsoft Office Suite.
• Experience in utilities field service / logistics / emergency communications.

• Basic dispatch codes, standard abbreviations, and industry terminology used by emergency utilities services.
• Computer programs such as Microsoft Office Suite.
• Electronic databases and related software (e.g., Service Suite, CISProd, Cisco Finesse).
• Emergency utilities communications practices and procedures.
• General console and handheld radio knowledge.

• Scheduling staff.
• Answering emergency, non‑emergency, and administrative calls.
• Investigating complaints.
• Providing customer service orally and in writing.
• Using equipment such as multi‑line phones, printers, computers, and Motorola consoles and handheld radios.
• Providing leadership, coaching, guiding, and recommending discipline.

• Supervise others and demonstrate leadership.
• Motivate employees.
• Manage time effectively.
• Show empathy and compassion.
• Multi‑task, prioritize, and follow procedures.
• Problem‑solve and make decisions.
• Handle stressful situations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Work can involve travel, exposure to hazardous physical conditions, fumes, odors, dust, gases, intense noise, and other environmental hazards.

Employees must perform detailed work on multiple tasks with frequent interruptions and time constraints. Tasks include reaching, standing, pushing, pulling, climbing, and repetitive motions of the wrists, hands, and fingers. The job is considered sedentary with occasional exertion up to 10 lb.

The City of Richmond provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. The City ensures reasonable accommodations for persons with disabilities. If you require accommodations under the ADA for application or interview, please contact Veronica Kenner at HR-ADA.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. The City of Richmond values veterans, is an official V3 Certified Company, and partners with the US Army Partnership for Your Success PaYS Program.