Branch Manager

General Manager

The Branch Manager will be responsible for continuing to grow the Richmond, VA and surrounding area customer base by focusing on service, new installation and modernization sales, field operations, customer satisfaction, and general business management. The position will have full ownership of the P&L and will be accountable for managing all district processes, providing direction on continuous improvement activities, and achieving the company’s strategic business objectives.

• Develop and execute regional and district operational and quality initiatives to achieve strategic objectives.
• Lead, mentor, and manage District Service, New Installation, Sales, and Field Superintendent teams.
• Drive customer service strategy and maintain strong relationships with key clients and industry influencers.
• Plan, allocate, and oversee field, marketing, and administrative resources to meet operational, quality, and financial goals.
• Administer field installation and service activities, including parts, tools, vehicles, and other assets for cost‑effective results.
• Develop and execute market plans, budgets, and sales strategies to grow revenue, market share, and product penetration.
• Foster participative management, labor relations, and high team morale in alignment with company philosophy.
• Analyze market, competitor, and operational changes to adjust resources and strategies for business advantage.

• Bachelor’s degree preferred or at minimum 5+ years in the elevator industry.
• 5 years of progressive experience in the elevator industry, a service‑oriented business, or comparable field.
• Prior experience managing a full P&L preferred.
• Strong knowledge of products, applications, installation and service procedures, financial statements, and contract terms.
• Demonstrated technical, management, negotiation, and communication skills, with ability to influence internal and external stakeholders.
• High self‑confidence and credibility to lead through complex business challenges.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 company‑observed holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of child’s birth or adoption.
• Wide range of development opportunities to boost your professional and leadership growth.

We value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.