Card Vertical Risk Manager: Network Operations

Overview

Card Vertical Risk Manager:
Network Operations. The Card Risk Vertical Manager (VRM) role will support Card leadership in strategic network governance, relationship risk, and network conflict risk. In this role, you will lead, advise, and innovate on risk initiatives supporting the Card Association Management team and the Office of Network Relations. Operating in the first line of defense, you will work closely with business partners to identify risk and ensure our highly visible network operations remain well‑managed, resilient, and compliant.

• Consult on risk to business partners providing advice and guidance as required
• Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal and compliance, to drive meaningful reductions in risk
• Effectively challenge business partners, 2nd line functions (e.g., Compliance and Operational Risk Management) and 3rd line (i.e., Audit/Credit Review)
• Lead or support regulatory exams and audits
• Synthesize data and reporting; perform analysis and bring proactive business insights through evaluation of data provided by team analysts
• Drive and deliver results and improvements in line with the business’ risk agenda
• Stay current on the changing regulatory environment and understand its impacts on the business
• Collaborate effectively across multiple levels and organizations, and between risk, compliance and other business support functions (e.g., legal, privacy, operations, risk management, enterprise management)
• Lead or strategically advise on risk assessments
• Act as a thought leader in providing guidance to businesses and supporting functions in implementing risk management practices
• Identify broader needs and lead problem solving using risk forums to influence change and continuous improvement of risk management practices
• Set direction, manage expectations, and influence cross‑functional teams
• Demonstrate strong communication and collaboration skills

• High School Diploma, GED or equivalent certification
• At least 4 years of Compliance, Legal, Audit, or first or second line Risk Management experience
• At least 3 years of Project or Process Management experience
• At least 3 years of experience supporting, partnering, and interacting with internal business clients

• Bachelor's Degree
• 5+ years of Project Management experience leading cross‑functional projects and programs in Risk
• 5+ years of Compliance, Legal, Audit, or first or second line Risk Management experience
• 3+ years of experience in reporting and analyzing data
• Professional certifications within risk management and/or assurance (e.g., Certified Risk Management Professional, Certified Internal Auditor, Certified Risk Management Assurance or Certified Regulatory Compliance Manager)
• PMP, Lean, Agile or Six Sigma certification

McLean, VA: $151,900 – $173,400 for Risk Manager

Richmond, VA: $138,100 – $157,700 for Risk Manager

Capital One is an equal opportunity employer (EOE), committed to non‑discrimination in compliance with applicable federal, state, and local laws.