Territory Operations Manager - Richmond

Job Details

Job Location:

Richmond - Richmond, VA 23228

Position Type:
Full Time

The Territory Operations Manager oversees the logistical, administrative, and service functions within a specific geographic area, ensuring that daily operations run efficiently to support sales teams, drive revenue growth, and improve customer satisfaction. They act as a liaison between field staff, regional directors, and corporate departments to implement strategic business plans and monitor performance metrics.

• Operational Efficiency:
  Optimize field operations, including service delivery, inventory management, and logistics, to meet regional service goals and annual plans.
• Performance Monitoring:
  Analyze KPIs, service reports, and market data to identify improvements, track sales potential, and maintain high-quality service.
• Team Leadership:
  Supervise, train, and mentor field staff (e.g., Service Representatives), coordinating training plans and performance management.
• Customer Relationship Management:
  Maintain relationships with key clients, contractors, and stakeholders, resolving issues to ensure high customer satisfaction.
• Budgeting & Compliance:
  Manage operational budgets, including expenses and assets (e.g., tools, vehicles), while ensuring compliance with company policies and regulations.
• Strategic
  
  Collaboration:
  
  Coordinate with sales and marketing teams to implement company-wide initiatives and new service lines.

• Leadership:
  Strong ability to lead teams and manage field personnel.
• Analytical
  
  Skills:
  
  Proficiency in tracking performance metrics and financial reporting.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and CRM tools such as Salesforce.
• Communication:
  Effective interpersonal skills for building customer relationships.
• Experience:
  
  Previous experience in operations, sales management, or field service management is typically required.

• Associate’s degree in Business Administration (or related field) preferred
• 3+ years of experience in similar industry may be substituted for education