Senior Manager, Tech Program Lead

The Tech Chief of Staff team is looking for a passionate, energetic, creative, and strategic Program Manager to shape and evolve two Tech-wide programs. In this role, you will be the strategic lead and program owner for our Tech-wide recognition and enablement programs. You’ll be leading a high-output team to drive program impact.

Responsibilities include:

• Operational Planning:
  Partner with the program AE, other key stakeholders, and program teams to drive the overarching program strategy and operational planning
• Architect Business, Tech, and Associate Insights:
  Establish program KPIs / North Star metrics to deeply understand and articulate program impact on our Tech associates, the organization, and business
• Shape Future Programming:
  Destination back thinking to inform each program’s charter. Track competitor landscapes, evaluate industry trends, and pioneer future programming frameworks to ensure Capital One remains a leader in the Tech enablement & recognition space.

• Oversee Program Management:
  Oversee the development of scalable processes, tracking tools, and governance frameworks for both programs
• Optimize the program & processes to maximize impact
• Strengthen Partner Frameworks:
  Guide partnerships with Comms, Design, Tech Divisional Support, Immerse Platform Engineers and others to drive program impact through others and create camaraderie within stakeholders

• Mentorship:
  Lead, mentor, and develop a diverse team of associates responsible for supporting engagements
• Collaboration:
  
  Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth
• Enablement:
  Drive critical decisions, remain action oriented, and be able to consistently deliver results through others

We want you if you are:

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
• Wired for Collaboration and Connection. You thrive in a matrixed organization because you know that together we can do better. You’re obsessed with building and cultivating relationships. You have a proven track record of building solutions co-delivered across teams and consistently delivering results through others.
• Customer and Experience Focused. You care about doing what’s best for the Tech organization and for Capital One's associates. You utilize customer journey mapping and human-centered design to look through the eyes of stakeholders, ruthlessly optimizing the end-to-end user experience.
• Data-Informed Strategist. You leverage business insights, surveys, and rigorous analytics to spot trends, build thorough business cases, evaluate process effectiveness, and guide long-term strategic growth.
• Process Oriented. You loathe inefficient processes and look for ways to streamline and document everything you touch. You enjoy creating new processes when it is needed.
• Innovator 're a natural problem solver who thrives on creative challenges, consistently seeking innovative solutions and thinking outside the box to drive impactful results.

• Bachelor’s Degree or Military experience
• At least 8 years of Project Management experience
• At least 2 years of people management experience

• Master’s Degree in Business Administration (MBA)
• 9+ years of Project Management experience
• 3+ years of people management experience
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated…