Senior Manager, Process Excellence (Collections
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-02
Listing for:
Capital One
Full Time
position Listed on 2026-08-02
Job specializations:
-
Management
Change Management, Regulatory Compliance Specialist
Job Description & How to Apply Below
Capital One is seeking a Manager, Process Management for the Card, Collections Team. This hybrid role focuses on creating and improving processes to deliver consistent customer experiences and protect the company’s bottom line.
You will lead cross-team collaboration to mitigate risk and drive operational excellence. Your background includes at least 5 years in process/project/risk-related roles and a strong command of process documentation, quality checks, and continuous improvement.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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