Manager, Process Management, Emerging Technologies Enablement (Hybrid

Manager, Process Management, Emerging Technologies Enablement (Hybrid)

Artificial Intelligence (AI) is a powerful new technology that is transforming how we support associates and service customers. The AI development process relies on annotated data to train and evaluate machine learning models. The work to review and evaluate data and highlight or annotate data is a critical human contribution to the machine learning process.

The Emerging Technologies Enablement (ETE) team provides an enterprise data annotation capability to support Capital One’s ever evolving AI capabilities. This is a burgeoning new organization that is seeking an experienced leader to help shape and support the future of data annotation at Capital One.

As a Manager within ETE, you will:

• Lead a team of ETE Leads (process managers) in delivering flawlessly executed processes that improve business efficiency and drive results. You and your team will guide use cases through the entire annotation project lifecycle for ETE partners (intake, readiness, monitoring and delivery).
• Develop and drive improvements throughout the delivery process. and be a leader in developing and executing processes to deliver value back to the enterprise through ETE provided services. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity and high quality results. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

• In the area of Team Enablement & Leadership, you will foster a culture of accountability, continuous improvement, and excellence within the team, while providing guidance, mentorship, and support to team members to enhance their skills and capabilities. Additionally, you will champion best practices in content strategy, project management, knowledge sharing, and inter-team collaboration.

Qualities you’ll bring

• Problem Solver:
  You’re an analytical problem solver that uses data and input from others to identify root cause, collaborate with others to ideate on solutions and lead implementation to drive impactful results.

• Communicator & Influencer:
  You’re an excellent communicator with both verbal and written communication skills. You effectively engage with internal and external stakeholders, including senior leadership.

• Organization / Result Focus:
  You have strong project management, organizational and time management skills. You have a track record of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business, while meeting deadlines.

• Leadership:
  You lead by example. You are able to influence those around you while leading and guiding others. You know what it takes to bring people together to accomplish a common goal and deliver impactful results.

• Do-er:
  You try new things and sometimes fail. You like a new challenge and are effective at navigating and leading others through ambiguity. You can easily pivot when priorities change, embracing the change and are effective at leading others through change.

General Responsibilities:

• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Managing and leading a team of associates

Location:

This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in People management
• At least 2 years of experience in Relationship management

Preferred Qualifications:

• Master’s Degree
• Lean certification or Six Sigma certification
• At least 5 years of experience in Process management
• At least 5 years of experience in Project management
• At least 5…