Field Operations Coordinator, Supervisor

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity…
YOU !!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

The City of Richmond Department of Public Utilities – Field Operations is seeking a qualified candidate to fill the Field Operations Coordinator Supervisor position. The selected candidate will supervise staff in the Field Operations Logistics Center.

The selected candidate will be assigned to work the 4:00 pm to 12:00 am shift
.

• Scheduling and assigning work assignments to appropriate crews, both on an emergency and non-emergency basis;
• Monitoring workload, overtime, and performance to ensure proper work order completion;
• Coordinating with other City departments or outside agencies as necessary to ensure safety and proper use of resources;
• Disseminating accurate information to internal and external customers;
• Training new employees, recommending hiring and termination decisions, and conducting performance evaluations;
• Generating routine reports;
• Developing policies and procedures for dispatch personnel to ensure proper guidelines are followed

This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather/natural disaster.

This position requires working overtime, including weekends, nights and holidays as necessary.

• Associates Degree in relevant field such as Logistics or Communications, or training equivalent to satisfactory completion of two years of college;
• Four years of experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

• None required

• Previous supervisory experience is preferred
• Experience working in an emergency communications environment
• Experience working with Microsoft Office Suite
• Previous experience working in utilities field service/logistics/emergency communications environment is preferred

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES:
These are a representative sample; position assignments may vary.

• Basic dispatch codes, standard abbreviations and industry terminology commonly used by emergency utilities services
• Computer programs such as Microsoft Office Suite
• Electronic databases and related software applications such as Service Suite, CISProd, Cisco Finesse, etc.
• Emergency Utilities communications practices and procedures
• General console and hand held radio knowledge

• Scheduling staff
• Answering emergency, non-emergency, and administrative calls
• Investigating complaints
• Customer service using oral and written communications
• Use of equipment such as multi-line phones, printers, computers, and Motorola console and hand held radios
• Providing leadership to staff including coaching, guiding, and recommending discipline

• Supervise others and demonstrate leadership
• Motivate employees
• Manage time effectively
• Show empathy and compassion
• Multi-task, prioritize and follow procedures
• Problem solve and make decisions
• Handle stressful situations

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous…