Distribution Center Senior Manager

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Location: Richmond, VA, US,  Baltimore, MD, US, 21215 Roanoke, VA, US, 24014

Company: TBC Corporation

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand.

TBC is headquartered in Palm Beach Gardens, Florida.

• Integrity - We act honestly because nothing is more important than our reputation.
• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

The Distribution Center Senior Manager – Local Distribution Center Manager is responsible for day-to-day operational excellence of the site, ensuring consistent application of standard operating procedures & policies and Key Performance Indicators are achieved. This role is responsible for site financials including P&L management and will lead and manage all employment related activity for site team members.
Initially this role will provide short-term site leadership to vacant or underperforming distribution centers as needed before being placed long-term at a facility. Ability to relocate is required. This role must be flexible and adaptable as the Distribution business model continues to evolve.

• Oversee all elements of distribution center operations, including shipping, receiving, inventory control, and route management. Ensure the timely and accurate completion of all picking, receiving, put away, load/ship of all orders, product returns.
• Ensure Standard Operating Procedures (SOPs) are consistently applied to achieve operational performance indicators.
• Responsible for the protection of company assets which includes inventory, equipment, and facility.
• Maintains the facility, equipment, and vehicles and will resolve any issues which may interfere with the safe, efficient, and fiscally responsible operation of the Distribution Center.
• Manage labor, delivery, and other variable costs within the Distribution Center to align with annual business plans.
• Drive team member accountability and performance ensuring company policies are administered appropriately.
• Drive company safety initiatives to ensure safe and on time delivery of products to customers inclusive of specific safety performance requirements (TRIR-Total Reportable Incidence Rate) and Preventable Accident rates)

• Collaborate with Wholesale and Franchise sales teams to meet established service level agreements and identify opportunities for improved customer service
• Drive initiatives that foster an Employer of Choice environment and employee experience
• Collaborate with cross-functional teams to achieve operational goals for site
• Ensure compliance with the company and regulatory training to ensure that staff is equipped to perform assigned duties.
• Partners with Human Resources to lead the execution of employment cycle activities for team members within site, including hiring, training, performance management and succession.
• Observe operations with a critical eye, bringing forth ideas for continuous improvement updates or redesigns of Standard Operating Procedures to improve efficiency, cost, or customer satisfaction.
• Lead implementation of building initiatives related to technology, cost containment, inventory management, safety, training, engagement, etc. Ensure successful adoption of new behaviors and skills needed for new expectations.
• Ensure appropriate staffing levels and allocation to meet operational and financial goals while maintaining a standard of excellence in customer…