Senior Director, Enterprise Payments Risk and Oversight

• Establish the strategic vision for Payments QA, Payments Authority, and Training functions
• Lead execution of the enterprise-wide payments quality assurance program, payments authority, and payments training functions
• Develop an automated, data-driven QA framework to monitor end-to-end payment life cycles, detect anomalies, reduce defect rates, and ensure compliance
• Oversee the enterprise Payments Authority framework, delegation of authority, automated control gates, and oversight across payment rails and verticals
• Lead a modern payments curriculum using AI-powered learning platforms and interactive technology tools
• Identify and deploy automation, including RPA, natural language processing, and predictive risk analytics
• Partner with Accountable Executives, Product, Tech, and Business Risk Offices across payment types and life cycles
• Lead, mentor, and inspire a high-performing team while fostering inclusion, innovation, learning, and operational excellence
• Engage senior executives and stakeholders to shape payments governance strategy and execute enterprise priorities

• Bachelor's Degree or Military Experience
• At least 7 years of experience in risk management, payments, project management, process management, operations, or a combination
• At least 5 years of People Management experience
• At least 2 years of experience working with executive level stakeholders
• Strong foundational knowledge of risk management and/or payment types, rails, and operations, or ability to rapidly master complex domain spaces
• Ability to translate enterprise goals into actionable, scalable operational strategies and automated models
• Experience or strong passion for process improvement using AI, automation tools, and data analytics
• Excellent influencing, communication, and story-telling skills
• Ability to collaborate with stakeholders at all levels to manage, inform, and influence outcomes
• Preferred:
  Master's Degree
• Preferred:
  At least 10 years of experience in strategic initiatives, risk management, payments, operations, or project management leadership in a large, matrixed organization
• Preferred:
  At least 5 years of Financial Industry experience
• Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in Payments Quality Assurance, risk management, and process improvement through automation and data analytics. Proven ability to lead teams, engage stakeholders, and develop strategic operational frameworks in a complex payments environment.

• Payments Quality Assurance
• Risk Management
• Process Improvement
• People Management
• Stakeholder Engagement

• Risk Management
• Payments Operations
• Process Management
• Data Analytics
• Automation Tools
• AI-Powered Learning Platforms
• Predictive Risk Analytics
• RPA
• Payments Governance
• Quality Assurance Framework

• Influencing Skills
• Communication Skills
• Story-Telling Skills
• Collaboration Skills
• Mentoring Skills

• Payments Authority
• Payment Rails
• Financial Industry
• Enterprise-Wide Programs
• Strategic Initiatives

• AI-Powered Learning Platforms
• Interactive Technology Tools
• Automation Tools
• Data Analytics Tools