Program Coordinator Supervisor

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone is supported and motivated to betheir best; we collaborate onshared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Program Coordinator Supervisorsassist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

The shift for this position is Monday-Friday from 10:00 am to 6:30 pm.

• Supervise and maintain a caseload of clients enrolled in Medicaid programs
• Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Supervise daily intake and referral processes to ensure positive business growth and development
• Provide leadership and training to other staff
• Promote cohesiveness in the office
• Supervise day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comfortable with public speaking
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate effective problem-solving and decision-making skills
• Handle complex service programs and special projects
• Lead, supervise and complete special projects including, but not limited to:
  Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Train and oversee employees
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits, as necessary
• Bilingual preferred in various locations
• Other duties as assigned

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is preferred
• 3 years of experience working with individuals with disabilities or the elderly is preferred
• Operational leadership experience is highly preferred
• Experience working in a call center is highly preferred
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Program Coordinator Supervisorsassist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

The shift for this position is Monday-Friday from 10:00 am to 6:30 pm.

• Supervise and maintain a caseload of clients enrolled in Medicaid programs
• Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Supervise daily intake and referral processes to ensure positive business growth and development
• Provide leadership and training to other staff
• Promote cohesiveness in the office
• Supervise day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comfortabl…