Operations Manager

Operations Manager

Virginia Urology will provide access to individualized, quality, and compassionate urological care from a highly specialized and diverse teams while maintaining a fulfilling work environment.

The (Northside/Southside) Operations Manager provides strategic, operational and administrative oversight for an assigned region, ensuring exceptional patient care through efficient workflows and seamless coordination across administrative and clinical departments within assigned locations. This role is responsible for optimizing daily operations and improving timely access to care and patient flow, including identifying workflow challenges and making recommendations for process improvements. The Operations Manager partners with physicians, organizational leadership, and Clinical Nurse Managers to advance operational efficiency, quality outcomes, patient satisfaction and financial performance while leading by example and fostering a culture of empowerment, accountability, collaboration, professionalism, urgency and continuous improvement.

• Provide leadership and oversight of daily office functions, patient flow, scheduling process and administrative workflows to support efficient operations at home office location.
• Serve as the primary operational liaison between assigned site locations and the Director of Administrative Operations.
• Provide direct daily oversight to the front office staff including participating in employment decisions, monitoring staffing and addressing performance issues through employee coaching/counseling, corrective actions, and conducting performance evaluations.
• Ensure staff consistently follow organizational policies, site protocols, customer service expectations and compliance requirements.
• Develops and maintains the job knowledge to perform the essential job responsibilities of the front office staff, including but not limited to patient check-in, registration and check-out duties, along with other administrative tasks assigned to the front office team.
• Standardize administrative workflows and best practices while identifying workflow challenges and recommend process improvements to the Director of Administrative Operations.
• Serve as the administrative leader for patient care issues, operational challenges and emergency response.

• Lead and develop Office Coordinators as direct reports across multiple regional locations.
• Assist with onboarding training, cross-training and competency development to maintain adequate coverage and operational continuity.
• Collaborate with executive leadership to develop workforce, recruitment, retention and succession strategies.
• Partner with Human Resources and executive leadership on performance management and organizational change initiatives.
• Facilitate effective communication between staff and leadership while helping to implement operational initiatives and organizational changes.
• Lead, coach and develop staff to promote accountability, engagement, and professional growth.
• Foster a positive, collaborative culture that supports organizational goals and exceptional patient care.

• Partner with executive leadership to advance quality, patient safety and regulatory initiatives.
• Ensure compliance with HIPAA requirements and other organizational policies and procedures.
• Collaborate with Compliance and Risk Management to swiftly resolve emerging operational issues and addressing arising concerns.

• Partner with executive leadership in budget planning, financial stewardship and resource allocation.
• Monitor staffing, productivity, supply utilization and operational performance.
• Maximize time of service and balance collections at the front desk.

• Promote a culture of exceptional patient service and compassionate care.
• Respond to and resolve complex patient inquiries and concerns and ensure that problems are resolved promptly and appropriately in collaboration with providers and executive leadership.
• Monitor patient satisfaction and implement service improvement initiatives.

• Participate in organizational planning, leadership meetings, and cross-functional initiatives.
• Lead implementation of new administrative programs, technology and operational improvements.
• Support practice growth and standardization across assigned office locations and the entire practice.
• Serve as a liaison between providers, administrative and clinical staff, and executive leadership.

• Participate in educational and professional development sessions facilitated by Human Resources and executive leadership.
• Facilitate administrative staff development to promote internal growth within the organization.

• Effectively perform other duties, assignments and special projects as requested by executive leadership.

Minimum Knowledge, Skills, Abilities and

Experience:

• Bachelor's degree preferred or equivalent professional experience.
• At least three years' experience supervising clerical/administrative staff in healthcare operations setting.
• At least three years' experience…