Regional Director – Patient Experience

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction
• Lead and manage team member recruiting, training, development, and assignments
• Perform daily inspections and assessments and coach and counsel team members
• Collaborate with department, facility, and company leadership to achieve goals
• Analyze data and make adjustments to meet facility, budget, and compliance goals
• Execute, maintain, and monitor quality control systems and budgets
• Drive compliance with health, safety, and industry regulatory agencies

• 2+ years managing salaried and hourly employees
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Proficiency in languages other than English, especially Spanish (Not Required But a Big Plus)
• Familiarity with OSHA, The Joint Commission, and other regulatory requirements (Not Required But a Big Plus)

• leadership
• team management
• coaching
• collaboration
• data analysis
• customer satisfaction
• employee training
• development
• flexibility
• communication