Senior Business Director-Emerging

Senior Business Director-Emerging Payments

Capital One is continually seeking ways to win the front-end of banking to own and grow direct customer relationships. Fintechs are constantly innovating in an effort to use financial accounts, payments and data as a way to engage and monetize customer relationships. The Emerging Payments team plays a crucial role in Capital One's effort to stay at the forefront of the customer relationship -- we build payment capabilities that let customers safely pay any way they want, while ensuring they continue to engage with us directly.

As the Senior Director, Chief of Staff and Head of Internal Strategy in Emerging Payments, you are a crucial strategic thought partner and execution leader, directly contributing to the success of the broader Emerging Payments Organization. This is a high-impact position that demands a blend of executive strategy, expert communication, and operational excellence. You will be an essential member of the leadership team, responsible for translating the high-level organizational vision into clear, focused, and purposeful ground-level execution, ensuring the organization operates with speed and clarity.

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Leadership:
  May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
• Product:
  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
• Marketing:
  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Credit Risk:
  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution:
  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership:
  Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity:
  They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience:
  Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong executive communication skills:
  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

• Bachelor’s Degree
• At least 5 years of experience performing quantitative analysis
• At least 5 years of experience performing qualitative analysis
• At least 3 years of experience performing people management
• At least 3 years of…