Manager Retail Operations; Virginia Certified Pharmacy Tech

Company Description

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90+ licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, Virginia, and Delaware. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

• Support the Pharmacist General Manager in executing all daily dispensary operations.
• Oversee opening and closing procedures, ensuring operational readiness.
• Ensure smooth execution of daily workflows including intake, order fulfillment, and patient flow.
• Monitor store performance throughout the day and escalate issues to leadership as needed.
• Maintain operational consistency across all retail touchpoints.
  
  Please note:
  
  Current Virginia Pharmacy Technician Registration/License in good standing, or ability to obtain and maintain registration as required by Virginia law.

• Ensure a high-quality, compliant patient experience at all times.
• Support patient intake, check-in flow, and order management (online, curbside, in-store).
• Monitor floor activity to ensure efficient service and minimal wait times.
• Coach team members on patient interaction standards, communication, and service expectations.
• Assist in resolving escalated patient concerns in partnership with leadership.

• Supervise dispensary pharmacy techs and support staff during assigned shifts.
• Ensure proper product knowledge execution and compliant product recommendations.
• Maintain sales floor readiness, including cleanliness, merchandising, and product presentation.
• Support leadership in driving key performance metrics.
• Reinforce operational priorities and daily goals with frontline staff.

• Support inventory control processes including receiving, stocking, and product movement.
• Assist in ensuring accurate product availability on the sales floor.
• Monitor product expiration dates and assist with rotation and organization.
• Support vault-to-floor transfers and inventory reconciliation activities.
• Escalate discrepancies or compliance concerns to PIC and Retail Leadership.

• Ensure adherence to Virginia Cannabis Control Authority regulations and company SOPs.
• Reinforce compliance standards with staff on the retail floor.
• Support preparation for audits, inspections, and compliance checks.
• Monitor adherence to patient verification, purchase limits, and dispensing procedures.
• Immediately escalating any compliance concerns to the PIC.

• Assist with implementing staffing schedules created by leadership.
• Monitor daily staffing coverage and report gaps or inefficiencies.
• Support timekeeping accuracy, break compliance, and labor execution.
• Assist with time-off coordination and shift coverage as needed.
• Support recruiting, interviewing, and hiring efforts to maintain appropriate staffing levels and support store talent strategy.

• Provide on-the-floor coaching and real-time feedback to team members.
• Support onboarding and training of new retail associates.
• Reinforce company culture, service standards, and operational expectations.
• Facilitate ongoing product knowledge and compliance training to ensure staff maintain strong understanding of product offerings and regulatory requirements.
• Assist leadership in maintaining a positive, accountable, and engaged team environment.
• Support development of retail team members through coaching, training, and leadership skill development.
• Support performance management processes including coaching documentation, performance reviews, corrective action administration, and escalation of employee relations concerns to leadership and HR.
• Foster an inclusive, engaged workplace culture through active communication, employee recognition, retention initiatives, and open-door leadership practices.
• Maintain accurate documentation of coaching conversations, performance concerns, and operational issues in accordance with company policies and standards.
• Assist with planning, coordination, and facilitation of team meetings, leadership meetings, and operational communications.

• Support adherence to cash handling procedures and point-of-sale accuracy.
• Support cash management activities including register audits, change fund management, till replenishment and cash accounting.
• Ensure end-of-day reconciliation…