Software Engineering Manager

Position Description

Software Engineering Managers are responsible for the continual improvement of themselves, the teams they manage, and the organization as a whole. They lead high‑performing engineering teams and drive software quality, architecture, design, development, deployment, operational reliability, and customer service excellence for the organ transplantation community. This role is accountable for delivering secure, scalable, reliable software solutions aligned with organizational strategy, customer needs, and regulatory expectations.

The position emphasizes six critical areas necessary for the success of the organization: employees, customers, quality, processes, operational excellence, and cross‑functional partnership.

• Ensures the team is adequately staffed, resourced, and trained to deliver secure, scalable, reliable software and operational support.
• Responsible for building and sustaining balanced teams through recruiting, hiring, onboarding, and workforce planning that support strong team dynamics and business outcomes.
• Continually evaluate individual and team contributions and actively manage team health through coaching, recognition, development planning, performance management, retention, and appropriate corrective action.
• Hold regular one‑on‑ones to understand career goals, provide timely feedback, support growth, and maintain development plans for team members.
• Complete and administer performance reviews and support ongoing performance conversations throughout the year.
• Recognize and reinforce organizational core values by celebrating behaviors that strengthen collaboration, accountability, service, and innovation.
• Ability to manage multiple teams and balance near‑term delivery needs with long‑term technical and organizational health.

• Define a clear vision, goals, and measurable outcomes for the team that align with organizational strategy and continually challenge the team to grow.
• Hold regular staff meetings to communicate priorities, organizational context, delivery expectations, and changes that affect the team.
• Maintain team stability and effectiveness while thoughtfully managing organizational changes, dependencies, and evolving business priorities.

• Monitor impediments raised by delivery teams and drive incremental changes to processes, policies, and structures to improve flow and team effectiveness.
• Monitor the flow of work across upstream and downstream partners to improve alignment, reduce bottlenecks, and support efficient delivery.
• Work with cross‑functional partners to ensure successful delivery of projects, programs, and organizational initiatives.
• Coordinate logistics, dependencies, and communication across teams to improve execution and reduce delivery risk.
• Manage post‑production support, incident response coordination, and release follow‑through for the user community.

• Ensure the code base, platforms, and services support internal and external users with strong maintainability, reliability, performance, and scalability.
• Support and enforce software engineering best practices, secure development standards, and relevant industry standards.
• Ensure the organization continually meets or exceeds ISO 9001 standards and promotes quality, compliance, and accountability as shared goals.

• Demonstrate and promote agile and continuous improvement practices that enable iterative delivery, transparency, learning, and responsiveness to change.
• Monitor engineering metrics and delivery trends to manage capacity across product enhancements, strategic initiatives, operational work, and internal transformation efforts.
• Use objective measures and metrics to improve quality, predictability, reliability, team health, and continuous improvement across Software Engineering.
• Leverage engineering metrics, retrospectives, and operational insights to continuously improve delivery performance and customer outcomes.
• Evaluate and adopt technologies, including AI‑enabled developer tools and cloud‑native capabilities,…